Co-ordination Officer at CareLink Plus
CareLink Plus, Patching Lodge, Brighton.
A 27 hour per week post is now available.
Scale four £18,870 to £20,541 pro rata per annum, plus standby payments and enhancements for weekend and overnight working.
CareLink Plus operates 24 hours, seven days a week, providing community alarm telecare services and co-ordinating a range of out-of-hours functions.
Main advert detail
In this demanding frontline role you will use your excellent communication and customer service skills working in a busy multi tasking environment, answering alarm and telephone calls and co-ordinating responses. This includes life critical calls handling.
You will be required to work hours at the weekends as part of your regular working pattern, in addition to hours worked during the week. You will work a variety of shifts over 24 hours including night working. You will also be required to participate in standby duties where you will receive a payment to be available to work at short or without notice, to cover resourcing shortfalls in the service. You must live within the city of Brighton and Hove or within a reasonable travelling distance to Kemptown, so that you can attend swiftly when required.
Your experience of providing services to vulnerable client groups, and ability to quickly and calmly assess an emergency situation and take appropriate actions, will be combined with excellent team working skills.
Due to the specialized nature of the work, an initial bespoke training program must be undertaken. You must have the capability and the aptitude to learn new skills and develop these to required standards within restricted time frames. Good ICT skills are required. Applicants without a driving license will be considered for interview.
At Brighton & Hove City Council we offer staff a range of benefits. If you choose to work for us, in return we can offer you:
- A competitive salary
- Career average pension scheme
- generous holiday (23 days rising to 25 days after 5 years)
- an opportunity to enhance your knowledge and skills
- staff discounts
- a range of other staff benefits
Find out more about Living in Brighton & Hove on our website.
We welcome applications from all sections of the community but particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans as these groups are currently under-represented in our Directorate workforce.
Enquiries are welcomed by Richard Parrish, Michelle Mooney, Emma Wills and Steve Smith on 0300 123 3301.
Please note that this post is exempt from the Rehabilitation of Offenders Act 1974, and is subject to a Disclosure & Barring Service (DBS) Check.
Brighton & Hove City Council does not accept CV or resume.
As part of Brighton & Hove City Council's ongoing commitment to redeployment, please note that this vacancy may be withdrawn at any stage of the recruitment process, without prior notice if a suitable redeployee (internal employees at risk of redundancy) is identified.