We are looking for a friendly, customer orientated individual to join our busy Customer Services Team.
Your role will be varied and you will deal with a range of enquiries over the telephone, by email, voicemail and text messaging.
You will ideally have previous experience of working in a customer services environment or call/contact centre, together with good keyboard and IT skills and an ability to deal courteously and sensitively with enquiries and complaints.
Progression to RG4 grade is subject to meeting the specified progression criteria and available funding.
PREVIOUS APPLICANTS NEED NOT APPLY
Internal Reading Borough Council employees must login via Employee Self Service to apply. If you have not yet been issued with your Employee Self Service account, or you have any queries, please email EmployeeSelfService@reading.gov.uk with details.
Visit http://www.reading.gov.uk/jobsearch for more details on how to apply online. Alternatively, call the Recruitment Team on 0118 937 2757 quoting the job reference number and the job title of the post you are interested in.
Please do not send a CV: for the purposes of equal opportunities, we can only accept Reading Borough Council application forms.
Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.
Closing date: 27 January 2019
Interview date: Tbc