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This Vacancy has closed.

Customer Service Advisor

  • Employer: Tandridge District Council
  • Reference: CEX/19/85051
  • Published: Mon 07/01/2019, 17:16 PM
  • Closing on: Sun 03/02/2019, 23:55 PM
  • Working Pattern: Flexible Hours, Full Time, Part Time
  • Hours: 37 hours per week.
  • Salary: £20,229 to £27,993
  • DBS Check: Yes
  • Location: Council Offices

Tandridge District Council are looking for an experienced, enthusiastic and professional people to join our Customer Services team.

The team aims to resolve a significant proportion of customer queries at the first point of contact or routes them to the right team. This may be via incoming telephone calls, face to face contact on the reception desk or by responding to customer emails and web chats.

It is vital for the team to provide accurate advice and guidance and at the same time promote customers to self-serve online.

To succeed, you will have a passion for delivering excellent customer services and can demonstrate both good written and verbal communication skills. Preferably you will have experience of working in a customer services environment and have strong IT skills.

The appointment of posts will be made between TA1 (£20,229 - £23,845) and TA2 (£24,344 - £27,993) and therefore applicants must demonstrate that they meet at least TA1 as described in the Role Specifications.

It’s an exciting time to join the team at Tandridge District Council. We have just completed an ambitious transformation project, changing the way we work and using the best technology to deliver services in a way our customers find easy to use.

If you want to be part of our dynamic team, then we want to hear from you.

In return, the Council guarantees an interesting job within a challenging, collaborative and friendly environment with lots of opportunities in a flexible and agile working environment.

Interviews will take place on the week commencing the 18th February 2019.

Downloads

  • 2017 Council Offices - Employee Information
  • Application Guidance
  • Role Scope
  • Role Specification
  • Attitudes & Approaches
  • Employer: Tandridge District Council
  • Reference: CEX/19/85051
  • Published: Mon 07/01/2019, 17:16 PM
  • Closing on: Sun 03/02/2019, 23:55 PM
  • Working Pattern: Flexible Hours, Full Time, Part Time
  • Hours: 37 hours per week.
  • Salary: £20,229 to £27,993
  • DBS Check: Yes
  • Location: Council Offices

Vacancy Location