Central Bedfordshire Council is a forward thinking, dynamic and ambitious organisation that wants to ensure the area continues to be a great place to live and work. At the heart of this is Customer Service.
This department gives customers access to Council services via telephone, face-to-face and online channels. It’s the window to the Council and we strive for greatness in everything we do. Whether it’s a query about social care or bin collection, we expect our Customer Service Advisors to provide positive assistance in a clear, articulate, empathetic manner.
You will be required to answer incoming telephone enquiries within Service Level Agreements, resolve a range of queries, take customer payments, or direct callers on to relevant departments – recording data onto our computer system as you work. The department is lively and busy with great peer-to-peer support. You’ll gain experience in up to 12 service areas with the chance to specialise later and in return you’ll be expected to help train less experienced Advisors.
A true multi-tasker, you must have excellent English language skills and considerable Customer Service experience, be it in a call centre, hospitality, retail or similar. As well as outstanding communication skills, we require GCSEs or equivalent in Maths and English, PC skills and an aptitude for learning bespoke data systems and applying relevant policies and legislation.
If you’re a confident, flexible people person able to stay calm under pressure then apply today.
We’ll help you learn, develop and find your own greatness as you help secure a great reputation for the Council.
Central Bedfordshire Council has its own vision and values that are integral to everything we do. Our area vision is to make Central Bedfordshire 'A great place to live and work’.
For an informal discussion about this position, please contact: John Lowe at firstname.lastname@example.org or call 0300 300 4324.
For queries related to the recruitment of this vacancy, please contact: The Recruitment Team at email@example.com or call 0300 300 8000.
Central Bedfordshire Council is an equal opportunities employer. We welcome enquiries from everyone and value diversity in the workplace. We are a Disability Confident employer, we are working to become a Disability Confident leader in our community.
To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline. If you do not have a CV to hand, please look on our website for a CV template that you can use to create your CV to apply for this role: http://www.centralbedfordshire.gov.uk/jobs/work-here/application.aspx