Hillingdon Council: Putting our residents first
About the job
We are looking for an experienced and enthusiastic Benefit Officer to join our benefit service at Scale 5 - Scale 6.
As a benefit officer you will deal with all aspects of Housing benefit and Council Tax Support, providing an excellent service to our customers.
The ability to work under pressure and often to tight deadlines will be an essential part of your daily routine as you will be dealing with sensitive and contentious situations.
We have an in house training team who will provide ongoing training to develop your skills.
About the person
The successful candidates will have a recent relevant assessment experience in working in a Housing Benefit & Council Tax reduction environment processing claims for Housing Benefit and Council Tax Reduction.
We are looking for people with a strong desire to deliver a high quality, effective service to our customers.
- You will have the ability to work under pressure and explain complex financial assessments.
- Accuracy and attention to detail are required and you should be able to organise, prioritise and quickly adapt to the needs of the service.
- It is essential that you are able to work as part of a team, and with the ability to work quickly and accurately with little supervision to achieve deadlines.
- Good customer service skills
Experience of working with Northgate and Civica workflow is desirable but not essential.
Disability Confident Employer & Chartered Institute of Public Finance & Accountancy