Bereavement Services Officer Scale 6:Starting salary £27,402 pa rising in annual increments to £29,010 pa incl LW
Scale 6:Starting salary £27,402 pa rising in annual increments to £29,010 pa incl LW
We are currently recruiting for a Bereavement Services Officer in the Bereavement Services team based within the Cemeteries and Crematoria of London Borough of Lambeth.
The Bereavement Services team is responsible for providing a high quality, professional and sympathetic service to the bereaved across all three Cemeteries, two Crematoria and Public Health Funeral Services. You will be working within a team to arrange and deliver burial, cremation and memorialisation services by booking services, organising schedules and processing statutory paperwork.
You will be the first point of contact for the service so you will need a professional respectful manner when communicating, to be literate with good I.T. skills, have excellent attention to detail, and the ability to build strong productive relationships with various teams inside and outside the Council. You will be dealing with bereaved citizens, funeral directors, clergy members and external contractors regularly, and therefore excellent customer service and interpersonal skills are a must.
On occasion, you will also be required to carry duties outside of the office, from chapel services to involvement with our Public Health function, meaning there will be contact with the deceased in this role.
Working knowledge of bereavement services or experience of working within a funerals related service is preferred, but training will be provided to the right candidate.
This role is contracted for 35 hours per week with some weekend work included.
We offer a rare career opportunity that is supported by clear management and defined goals. We are a developing team working towards achieving outstanding results in Bereavement Services and are looking for the right candidate to help take this forward.
If you feel that you can meet these needs and are passionate about helping to ensure that our Cemeteries and Crematoria continue to offer a caring and effective service for Lambeth community then we look forward to hearing from you.
The closing date for receiving completed application forms is Sunday 20 January 2019 at midnight.
Please download job description and person specification here.