Performance and Community
Customer Services Team Leader
Grade F - £26,470 to £29,909
We are looking for a Customer Services Team Leader to join our Customer Services Team. The Customer Services Team is a multi-channel, first point of contact service based in both Long Eaton and Ilkeston Town Halls. Your main function will be to lead and manage the day to day running of the Customer Services team to deliver an efficient, accurate and consistent level of customer service to all contacts.
We are looking for an individual with excellent customer service skills and the ability to deal effectively with any customer complaints and complex queries in order to provide an excellent customer experience.
You will need to be self-motivated and able to deliver the training and development of staff members to ensure appropriate advice and response to customer queries. You will also need to be able to work in a team, in order to achieve excellent outcomes.
Experience of cash and payments handling and recording is essential as the successful candidate will ensure delivery of the services’ daily reconciliation and cash balancing activities.
The closing date for applications is 25 January 2019.
To apply online please visit www.jobs.derbyshire.gov.uk
Alternatively an application form and job description are available from Personnel, Erewash Borough Council, Town Hall, Derby Road, Long Eaton NG10 1HU, Telephone: 0115 931 6049 (24 hr voicemail) or e-mail: firstname.lastname@example.org.
Erewash Borough Council is striving towards being an equal opportunities employer. We would particularly welcome applications from black and minority ethnic groups who are currently under represented within the organization.
The Council is positive about disabled people and those who meet the essential shortlisting requirements will be guaranteed an interview.