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The local government jobs site from Jobsgopublic

Control Centre Team Leader (P01597)

  • Employer: Welwyn Hatfield Borough Council
  • Reference: HSG/18/83175
  • Published: Thu 06/12/2018, 17:20 PM
  • Closing on: Tue 01/01/2019, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week. • To be able to work flexibly covering operating hours between 6am to 8pm.
  • Salary: £29,958 - £32,594 inclusive of outer fringe allowance per annum
  • DBS Check: No
  • Location: Council Offices, Campus East, Welwyn Garden City AL8 6AE

Control Centre Team Leader
(P01597)
Fixed Term for 18 months

£29,958 - £32,594 inclusive of outer fringe allowance per annum
37 hours per week

Are you looking to take the next step in your career? Are you passionate about promoting and supporting our customers to live independently for as long as possible? If so, this is the role for you.

What the council is really looking for is someone with a true customer focus, an understanding of what great customer service involves and a commitment to delivering outstanding results

You will be responsible for the direct delivery of a high quality and comprehensive 24 hour Control Centre service through effective management, coaching and influence to provide a high quality customer experience for residents across the borough.

Welwyn Hatfield Borough Council pride themselves on their commitment to their people – striving to ensure that each and every employee feels valued and happy in their work. Employees are empowered to influence and transform the services they deliver, no matter what level they’re at.

Requirements:

  • Educated to A-Level or professional qualification level, or have equivalent experience, knowledge and training which relates to the specific requirements of the job
  • Experience of working in, or managing a contact centre environment
  • Experience of supervising staff

About you:

  • Excellent written and verbal communication skills tailored towards a range of audiences, including reports and presentations
  • Excellent time management and organisational skills to effectively manage a varied workload and plan workload of a team
  • To be able to work flexibly covering operating hours between 6am to 8pm (this is not a regular requirement of this role)

Closing date for applications is 1 January 2019.

Assessments will be held on 8 January & interviews will be held 11 January 2019.

Downloads

  • Working for Welwyn Hatfield Borough Council NEW
  • Job Description and Person Specification

How to Apply

Please apply online via the link below. Please read the job description and person specification fully before applying for this vacancy. It is essential you refer to the person specification when completing your application, particularly the additional information section. You must demonstrate how you meet the criteria set out in the person specification and give examples to support your statements. If you do not demonstrate how you meet the criteria for the role your application will be unsuccessful.
About Welwyn Hatfield Borough Council

  • Employer: Welwyn Hatfield Borough Council
  • Reference: HSG/18/83175
  • Published: Thu 06/12/2018, 17:20 PM
  • Closing on: Tue 01/01/2019, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week. • To be able to work flexibly covering operating hours between 6am to 8pm.
  • Salary: £29,958 - £32,594 inclusive of outer fringe allowance per annum
  • DBS Check: No
  • Location: Council Offices, Campus East, Welwyn Garden City AL8 6AE

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