Helpdesk Operator

Helpdesk Operator
County Hall, Hertford
Starting Salary: £19,819 pa progressing to £21,693 pa
Full Time Hours, Permanent Contract

About you:
*Excellent customer service and IT skills
*Ability to prioritise work
*Flexibility to work beyond regular working hours as required and work alone using own initiative

About us:
Hertfordshire County Council is a leading local authority with a highly regarded Property service. This is your chance to be part of a busy team that is flexible, responds quickly to change and is never complacent. You’ll be taking on a diverse range of projects which promote Hertfordshire as an innovative, efficient authority with a commitment to helping to keep people healthy and safe and growing the economy.

Responsibilities also include:
*Manage and maintain a database for recording all issues reported to the facilities helpdesk
*Log all incoming job requests and pass them to the relevant facilities technician or contractor
*Liaise with outside contractors and ensure that job sheets are completed on time
*Financially check, verify and process contractor quotes and applications through to payment as required

Benefits:
*Flexible Working Arrangements
*Excellent Career Development
*Salary Exchange for Additional Benefits
*Excellent Pension Scheme with Employer Contributions
*Shopping Discounts
*Support Groups & Wellbeing Schemes

If you think you have what is required and you are ready for a challenging yet very rewarding role then please apply now to find out more.

For an informal discussion about this role please contact Denise Wood on 01992 556191.

Closing date: 30 December 2018
Interview date: w.c.  07 January 2019