Job Title: Control Fire Operator
Location: Fire Control, Stevenage
Starting Salary: £21,336 progressing up to £28,437 pa
Hours: 42 per week (shift work)
Assess the situation, calm the caller, give life-saving advice. Lives may depend on these first critical minutes…
This is a very rewarding career which demands intense concentration. You will join a small, highly trained team that answer 999 emergency calls and mobilise fire engines, specialist equipment and officers and take an active part in a wide range of incidents. Capable of responding calmly and effectively to an emergency, you will use your excellent communication and keyboard skills. You will be expected to work a 12-hour shift pattern, which does include weekends and Bank Holidays. Our team at Hertfordshire Fire Control are ordinary people, from all types of backgrounds, who do an extraordinary job.
Initial training will consist of an assessment driven 5 week training and induction course followed by approximately 4 months shift based training.
Trainees are expected to obtain the Fire Control NVQ level 3 in Emergency Fire Services Control Operations within their 2 years’ probation period.
Applicants should be able to demonstrate a common sense approach when dealing with the general public, be able to type to a standard of 30 words per minute and be able to work as part of a team.
Hertfordshire County Council is a leading local authority with a highly regarded Fire Control. This is your chance to be part of a busy team that is flexible, responds quickly to change and is never complacent. You’ll be taking on a diverse range of projects which promote Hertfordshire as an innovative, efficient authority with a commitment to helping to keep people healthy and safe and growing the economy.
About the role:
- To receive emergency and non-emergency telephone calls.
- To mobilise resources in response to emergency calls and/or requests for assistance using the mobilising system provided.
- To inform Officers and other agencies of incidents in accordance with control room instructions.
- To maintain statistical records and operational information e.g. officer availability and resource availability data.
- To operate computer information retrieval systems.
- To participate in the routine testing of equipment.
- To work at all times in accordance with the provisions of the Data Protection Act, ensuring that confidentiality is maintained at appropriate levels.
- Shopping Discounts
- Support Groups & Wellbeing Schemes
- Occupational maternity / paternity and adoption pay
- Excellent pension scheme with employer contributions
- Excellent Career Development
- Salary Exchange for Additional Benefits
Further information about this role will be presented during two events at our Longfield Training and Development Centre, Hitchin Road, Stevenage SG1 4AE on Wednesday 2nd January 2019 at 2pm and 6.30pm.
If you are interested in applying for this role please email: firstname.lastname@example.org to book your place at one of these events
For an informal discussion please contact Paula Stevenson on 01438 847328 or 07796 997383.
Closing date: 13th January 2019
Interview dates: w/c 25th February 2019
Assessment dates: w/c 28th January, w/c 4th February and w/c 11th February 2019