Single Point of Advice (SPOA) Team based at St. Mark’s House, Eastbourne.
The Single Point of Advice (SPOA) is the first point of contact for East Sussex Children's Services and is available for both professionals and public who have concerns about the welfare of a child.
Undertake and continuously improve administrative duties in accordance with statutory and departmental requirements including providing telephone and message service following an admin response script with call taking prompts and being able to consider level of need before passing to SPOA operational workers.
Maintain team calendar and diary for SPOA Practice Manager involving meeting bookings.
Accurately input data into Liquid Logic computerised departmental database and maintain some spreadsheets and cleanse data as necessary on behalf of the SPOA Practice Manager.