Halton Direct Link Contact Centre – Part Time Contact Centre Advisor 18.5 hours per week Worked Monday, Tuesday and Wednesday
Please see attached rota for full details of shift patterns. Note Contact Centre Advisors are contracted to work on a rota’d basis covering the hours 7.45am – 6.15pm Monday to Wednesday.
Halton Borough Council’s Customer Contact Centre Advisors will be trained to deliver the whole range of Council Services to customers including Council Tax, Benefits, Adults and Children’s Social Care and Waste Management. The Centre is also the alarm receiving Centre for Halton's Telehealthcare Service so Advisors will also be required to handle calls on the Emergency Lifeline system. Full training will be provided to the successful candidate to enable them to deal with all such calls.
The position will be based at the Contact Centre at Municipal Building’s on Kingsway, Widnes..
You will have extensive experience of dealing with the public whether that be face to face or over the telephone, have excellent customer care skills together with the ability to quickly recognise and deal with customer needs in a calm manner. You should have good communication skills and be able to remain calm in an emergency situation. Ideally you will be experienced in the delivery of one or more of the Council’s major services and be used to working in a team environment.
Applicants for the post should be computer literate, have excellent keyboard skills and have an understanding of Microsoft Office tools.
For an informal discussion about this post, please contact Lucy Unsworth Contact Centre Manager on 0151 511 7096
Interviews will be held on 31st January 2019