Up to 12 months fixed term
Are you a Customer Service professional looking for a new challenge with an ambitious and innovative Council? Are you passionate about delivering a first class service experience to your customers? If you are, then Runnymede Borough Council would like to hear from you.
We are looking for a full-time Customer Service Adviser to join our Customer Services Team on a fixed term contract up to 12 months, based at the Civic Centre in the heart of Addlestone’s regenerated town centre. Here you will become part of a team committed to helping customers with their enquiries and supporting them when they access council services. As the first point of contact for most customers you will also become ambassadors for the council, demonstrating the passion for innovation that has made Runnymede successful.
You will be working in a fast- paced and demanding environment, so it is important that you are well organised and resilient, can remain calm, focussed, and professional irrespective of whether you are handling enquiries over the telephone, in person at the Civic Centre, or by e-mail or post. You will be handling enquiries across a broad range of Council services, and will receive specific training that will enable you to handle some services in more depth. You will specialise in Housing. We are therefore particularly interested in receiving applications from those with experience handling a variety of local authority services with other Councils.
If you think that you have what it takes to excel in this role then we’d like to hear from you.
Please apply online at www.surreyjobs.info. Full information, including the Job Description, Person Specification and other details about Runnymede Borough Council, is available in the Extra Information attachment on the website. If it is difficult for you to apply online please contact us at Human Resources, Runnymede Borough Council, Civic Centre, Station Road, Addlestone, Surrey, KT15 2AH. Email: firstname.lastname@example.org. or Telephone: 01932 425517.
CVs will not be considered. We welcome applications from all sections of the community.
Please provide an email address where possible as you may be contacted by email if you are selected to attend for an interview.
Closing date: 12 December 2018