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The local government jobs site from Jobsgopublic

Senior Applications Tech Support Officer

  • Employer: Brent Council
  • Reference: 1801089
  • Published: Wed 05/12/2018, 16:13 PM
  • Closing on: Sun 30/12/2018, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 36 hours per week.
  • Salary: Salary Range: £38,040 - £40,887 p.a.
  • DBS Check: No
  • Location: Brent Civic Centre, Engineers Way, Wembley, Middlesex HA9 0FJ

Salary Range: £38,040 - £40,887 p.a. inc.

Contract: Permanent

Hours of work: 36 Hours Per Week

Location: Civic Centre and other locations from time to time

 

Senior Applications Technical Support Officer

 

Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.

 

The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.

 

The Post

 

The ICT Shared Service is seeking to appoint a Senior Applications Technical Support Officer to complement an existing post in the Applications Team. This team supports some of Brent Council’s major applications as part of the share IT services The post will entail working with officers of similar grades as well as a key role in providing Northgate Housing application support to staff across the council.

 

The Person

 

This post holder will be instrumental in delivering a high quality technical applications support and ideally must have a good working knowledge:

 

In Northgate Housing System specifically in Estates, Repairs, Rents, Task Manager and Housing Allocations

Configure maintenance of all Northgate modules and related integrations

Lead for Northgate upgrades including UAT planning and support skills in Oracle sqlplus and Unix would be an advantage

Experience in Business Objects

Experience and understanding of project management

Working on a busy support helpdesk who can place customer service highly across the business

End user system training

 

The successful applicant must be able to prioritise calls and work on separate calls in parallel to meet Service Level Agreement targets and customer expectations. A key requirement of the successful applicant is that they can manage their own workload.

 

This is an exciting opportunity to be part of a Council support shared service. There will be opportunities to influence how the service operates and suggest improvements whilst working as part of the whole team to form a high performing service.

 

Closing Date: 30 December 2018 (23:00)

Assessment & Interview Date: To be confirmed

Additional Information

Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. 

Applications are particularly welcome from people with disabilities and LGBT (lesbian, gay, bi-sexual and transgender) applicants as they are under-represented across the council.

All organisations and individuals who work with children and young people, or are involved in providing services for them have a duty to safeguard and promote their welfare.

We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.

Before you join Brent Council, you will need to provide your National Insurance (NI) number and undergo a Home Office Standard I.D. check.

Please note CVs will not be considered as part of your application for this position.

  • Employer: Brent Council
  • Reference: 1801089
  • Published: Wed 05/12/2018, 16:13 PM
  • Closing on: Sun 30/12/2018, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 36 hours per week.
  • Salary: Salary Range: £38,040 - £40,887 p.a.
  • DBS Check: No
  • Location: Brent Civic Centre, Engineers Way, Wembley, Middlesex HA9 0FJ

Vacancy Location