We’re always looking to improve the relationship with our residents.
At the Royal Borough of Kensington and Chelsea, we want to create an area that our residents are proud to live in. Which is why we’re involving our communities from the start. We need to continue improving the quality of our services by keeping our residents at the heart of everything we do. This is essential to rebuilding trust with our residents, because the work you’ll do will impact many of their lives.
As a Service Quality and Improvement Officer, you’ll use resident feedback to drive Housing Management improvements. In fact, you’ll work with colleagues to develop the department’s improvement programme. It aims to deliver and maintain excellent services through customer insight and residents’ opinions. You’ll also co-ordinate any projects needed to achieve this and you’ll become an advocate for best practice, innovation and continuous improvement.
To excel in this position, you’ll bring experience of delivering effective projects that make the customers’ experience positive. You’re also familiar with drafting customer surveys that produce tangible outcomes. This is no easy task, so you’ll need excellent time management and organisational skills to effectively manage a varied and busy workload. But you won’t do it alone, as you’ll have the support of your team. To achieve changes, you’ll need to influence and negotiate so that Housing Management continually improves, so your excellent communication skills will be key.
To find out more about the role and to apply please visit rebuildingtrust.co.uk