We’re always looking to improve the relationship with our residents.
At the Royal Borough of Kensington and Chelsea, we want to create an area that our residents are proud to live in. Which is why we’re involving our communities from the start. We need to continue improving the quality of our services by keeping our residents at the heart of everything we do. This is essential to rebuild trust with our residents. In fact, the work you’ll do will impact many of their lives by improving their customer experience.
As a Service Quality and Improvement Manager, you’ll use resident feedback to drive Housing Management improvements. In fact, developing and coordinating the service’s improvement programme will be your responsibility. It aims to deliver and maintain excellent services through customer insights and residents’ opinions. You’ll also manage any contracts that are required to achieve this and you’ll become an advocate for best practice, innovation and continuous improvement across the Housing Management department.
To excel in this position, you’ll bring experience of delivering effective improvements – including ICT – that enhance the customer experience. This is no easy task, and you’ll need excellent time management and organisational skills to manage a varied and busy workload. But you won’t do it alone, as you’ll have the support of your team. In return, you’ll give them (and everyone you work with) the motivation to succeed. In fact, you’re a leader by example, constantly inspiring others’ self-improvement and development. To achieve changes, you’ll need to instigate and hold difficult conversations, so your excellent communication skills will be key.
To find out more about the role and to apply please visit rebuildingtrust.co.uk