Forestcare are recruiting an Emergency Response Officer to work in the Control Room helping our customers to feel safe. This includes dealing with alarm calls from lifeline customers and out of hours telephone calls.
You will have the chance to be mobile and help our customers in the community responding to "no answers", helping customers who have fallen, require care and responding to faults. You will also provide emergency personal care to customers in their own homes.
We need someone who can keep calm when it's busy and with an excellent telephone manner to deal with calls in a friendly and helpful way. We are looking for someone who will go the extra mile to ensure that we have satisfied customers and is able to think on their feet.
You will also need to have attention to detail and be able to use our IT systems to extract information and log calls. Empathy and sensitivity are also vital when working with vulnerable people.
Please note that we work to a rolling rota and as such, there will be a variety of earlies, lates and nights requiring cover. You will also need to be a car driver.
For further information or an informal discussion please contact a, Control Centre Team Manager, on 01344 786 500.