Islington’s Children’s Social Care is developing practice to help vulnerable children, young people and their families make meaningful and sustainable change in their lives. This means we are working more purposefully and collaboratively with our service users to help them be safe and achieve their goals.
Islington Children’s Social Care are recruiting a full time, permanent Referral Officer within the Children’s Service Contact Team.
The Children’s Service Contact Team is Islington’s single point of contact for all new referrals for both Children’s Social Care and the various Targeted Services. It is integral to Islington’s Multi-Agency Safeguarding Hub (MASH) and some MASH partners are co-located with the team.
The Children’s Services Contact Team is required to deliver high quality responses to incoming contacts within the required timescales with the aim of achieving ‘right service first time’ for children and families. As a Referral Officer, you will be acting as the first point of contact for members of the public and professionals from partner agencies in the CSCT contact and referral process, but also signposting to other services within LBI. You will support CSCT Managers, Social Workers and MASH partner agency professionals in gathering relevant information from referrers, ensuring this information is inputted accurately and efficiently on our electronic system to allow prompt and effective decisions to safeguard and promote the welfare of children.
Within CSCT, you will have the support of a Team Manager, two Deputy Team Managers, and a team of experienced social workers.
You will have experience providing administrative support in a busy environment, excellent interpersonal skills and the ability to process information accurately when working under pressure. Additionally, you will have a good understanding of children’s services and a basic understanding about how to respond to concerns about a child.
Closing Date: 25.11.2018 at 23:59
Interview and Testing Dates: week commencing 10.12.2018
For an informal discussion please contact Gemma French, Deputy Team Manager on 0207 527 7218, email@example.com and Maggie Kalitowski, Deputy Team Manager on 0207 527 7774, Maggie.firstname.lastname@example.org
Islington Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expect all staff, and volunteers to share this commitment.