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The local government jobs site from Jobsgopublic

Income Assistant

  • Employer: London Borough Of Waltham Forest
  • Reference: F&H/18/79908
  • Published: Fri 26/10/2018, 14:40 PM
  • Closing on: Mon 12/11/2018, 23:30 PM
  • Working Pattern: Part Time
  • Hours: 18 hours per week.
  • Salary: £25,242 to £26,805
  • DBS Check: No
  • Location: Waltham Forest

Income Assistant

Tenure – Permanent (Part time 18 hours)

Location – 2d Cedar Wood House, Fulbourne Road, Walthamstow, London E17 4GG

18 hours per week - Scale 6 (pro rata)

Waltham Forest Housing manages the housing stock of the London Borough of Waltham Forest delivering housing services to over 10,000 tenants and 1,800 leaseholders. 

The main function of the post:

To undertake a full range of debt recovery and management processes that enable residents and customers to efficiently and effectively reduce their level of arrears.

To adopt an approach that engages with customers through efficient but flexible working and promote the timely payment of rents, service charges, water rates, invoices and other monies

Key requirements for this role include:

Experience of actually carrying out and/or checking mathematical calculations

Experience of the housing management rent and service charges 

Experience of adhering to process and procedure

Experience of working to strict deadlines

Experience of using mainframe computer systems and databases (primarily Northgate Housing Management systems)

Ability to communicate clearly and effectively verbally

Ability to work under pressure and to prioritise workload

Good interpersonal skills and ability to work as part of a team

Ability to deal calmly with angry/distressed tenants

Ability to ensure that services are delivered within an Equal Opportunities / Diversity framework.

 

 

Income Assistant

 

Tenure – Permanent (Part time 18 hours)

               

Location – 2d Cedar Wood House, Fulbourne Road, Walthamstow, London E17 4GG

                 

18 hours per week

Scale 6

 

Waltham Forest Housing manages the housing stock of the London Borough of Waltham Forest delivering housing services to over 10,000 tenants and 1,800 leaseholders. 

 

The main function of the post:

 

To undertake a full range of debt recovery and management processes that enable residents and customers to efficiently and effectively reduce their level of arrears.

To adopt an approach that engages with customers through efficient but flexible working and promote the timely payment of rents, service charges, water rates, invoices and other monies

Key requirements for this role include:

 

Experience of actually carrying out and/or checking mathematical calculations

Experience of the housing management rent and service charges 

Experience of adhering to process and procedure

Experience of working to strict deadlines

Experience of using mainframe computer systems and databases (primarily Northgate Housing Management systems)

Ability to communicate clearly and effectively verbally

Ability to work under pressure and to prioritise workload

Good interpersonal skills and ability to work as part of a team

Ability to deal calmly with angry/distressed tenants

Ability to ensure that services are delivered within an Equal Opportunities / Diversity framework.

 

 

 

 

Downloads

  • Equal Opportunity Policy Statement
  • Safer Recruitment Statement
  • Income Assistant - Role Profile

How to Apply

Application Information The councils preference is for on-line application forms. However if you have a disability and are unable to complete an on-line application, please ring 0208 496 4227 who will be able to arrange an alternative. For more information on how to complete your application form, follow this link: Applying for a job at Waltham Forest Council

  • Employer: London Borough Of Waltham Forest
  • Reference: F&H/18/79908
  • Published: Fri 26/10/2018, 14:40 PM
  • Closing on: Mon 12/11/2018, 23:30 PM
  • Working Pattern: Part Time
  • Hours: 18 hours per week.
  • Salary: £25,242 to £26,805
  • DBS Check: No
  • Location: Waltham Forest

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