Croydon hasn’t seen expansion like we are currently experiencing since the 1960s. We’re already well underway with some £5bn of investment that will be completed over the next few years. New offices, new retail, and new homes will provide well-paid jobs and high-quality accommodation for our rapidly growing population.
Croydon is a naturally ambitious council – so we’re looking for inspirational leaders who share our passion for supporting business growth and responding to local needs.
Strong partnerships are the foundation for the future. That’s why we’re constantly looking forward. We need to find creative new ways of working together with other agencies and the private sector to deal with the financial challenges ahead.
Because with growth comes increased demand – but also huge opportunity.
Chances like this only come along once in a generation, and our task, and maybe yours, is to shape a positive future for Croydon’s residents and businesses alike.
About the Role
London Borough of Croydon is looking to appoint Helpdesk Operative to join the Facilities Management team to provide a professional customer focused FM helpdesk service.
This role will form part of the FM Helpdesk function which is the heartbeat of the FM service working with internal and external customers and partners to deliver our FM services that cover security, reactive & planned maintenance, cleaning, pest control, concierge and FM support services.
Reporting to the Helpdesk Team leader the role will be responsible for operating the helpdesk function using our FM database system. The individual will work as part of the Helpdesk Team but must demonstrate ability to work on own initiative and have sound oral & written communication skills as well as maintaining good inter personal relationships.
We are looking for an enthusiastic, innovative, dynamic individual who will contribute to the team who will be able to demonstrate the ability to work in a demanding environment.
You’ll be responsible for dealing with all customers, taking calls, emails, service requests, logging and tracking calls, data entry, KPI reporting, invoice & billing, tracking work instructions and providing customer updates.
Previous experience in a property related help desk environment, using a database system would be advantageous but not essential.
Equal Opportunities & Safeguarding
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We will be pleased to consider applications from candidates seeking flexible working arrangements.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.