We've noticed you are using Internet Explorer. This is an outdated Web Browser and is not supported by this website. Consider switching to a moden Web Browser like Google Chrome.
The local government jobs site from Jobsgopublic

Customer Services Team Leader (Face to Face)

  • Employer: Adur & Worthing Councils
  • Reference: DRD/18/79381
  • Published: Mon 29/10/2018, 16:55 PM
  • Closing on: Thu 15/11/2018, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week.
  • Salary: £29,055 - £33,136 per annum
  • DBS Check: No
  • Location: Portland House, Worthing

Post title

Customer Services Team Leader (Face to Face)

Post No

4440

Salary

From £29,055 to £33,136  p.a.

Grade

Grade 6  (subject to job evaluation)

Hours

37 hours per week

Place of work

Portland House

Closing date

Thursday 15th  November 2018

Interviews

Friday 23rd  November 2018

Duties of the post:

Do you have the drive, passion and commitment to deliver excellent Customer Service and are you open to new and better ways of working to achieve that?

We are looking for an enthusiastic Team Leader to oversee the day to day operational delivery of a face to face customer services team and to be part of the management team that is also responsible for other customer access points/channels, including a corporate contact centre.

You must have experience getting the best out of people and of driving performance and continuous improvement in a busy customer service environment.  We have a large and diverse team, so you will need a flexible management style and strong coaching skills. 

We are working to modernise our systems and processes in order to improve the customer experience, so creative thinking and change management skills are essential.  You will have experience supporting vulnerable customers and be an effective communicator with excellent IT skills.

Knowledge of Local Government services (particularly Council tax/NNDR/Housing services) is preferred, but the ability to think on your feet and work with service partners to resolve customer enquiries across a wide range of areas is essential.

The Customer service team works extensively with other services on project work to ensure that customers are at the heart of all that we do. You will need to build positive relationships with service colleagues and to work collaboratively with them.  If you can demonstrate a “one team” approach and can encourage others to do the same, we would like to hear from you.

Downloads

  • A&W Council - Recruitment Privacy Notice
  • Child Care Subsidy
  • Equalities Policy
  • Joint Policy on Working Practices
  • Staff and Managers Standards
  • Worklife Balance Policy
  • Job Description
  • Person Specification

How to Apply

In order to apply for this vacancy please use the Apply Online link below. No CVs or agency applications accepted.
  • Employer: Adur & Worthing Councils
  • Reference: DRD/18/79381
  • Published: Mon 29/10/2018, 16:55 PM
  • Closing on: Thu 15/11/2018, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week.
  • Salary: £29,055 - £33,136 per annum
  • DBS Check: No
  • Location: Portland House, Worthing

Vacancy Location