The Urgent Response service is a front line team which provides crisis intervention, screening & prioritise referrals, dealing with all safe guarding referrals that comes through the department via Access / Contact Islington Service from various external agencies.
The ideal candidate will have a strong social care background and is confident to use LAS systems efficiently in terms of processing referrals, assessments, safe guarding, update records and case notes as required. In addition, the role requires experience and interest in front line customer support within an adult social care team.
This position involves analytical skills, good use of judgement enabling to make effective screening, assessment and decisions, sign post and refers to appropriate team or services, carrying urgent home visit, setting up urgent care support plans and variations etc.
Successful candidate for senior position will be expected to manage and supervise staff, tasks in a busy and fast paced environment to ensure the smooth running of service on the front end. Also for successful candidates it is essential that are able to prioritise work, to highlight risk factors with safeguarding referrals, urgent cases and response to challenging calls from the general public in a sensitive and professional manner and strengthen partnership work across sectors. Post holders will be required to participate in a test for this role.
Closing Date: Sunday 18th of November 2018 at 23:59
Interview and test date: Week commencing Monday 26th November 2018
For an informal discussion about the role advertised please contact Jyotsna Islam: on 020 7527 1027 or via email at Jyotsna.Islam@islington.gov.uk