Customer Services Advisor (3 x Posts)
Scale 5, (£24,618 - £26,658 pa)
We are looking for a Customer Service Advisor who can work within the Customer Administration Team and support the operational management of the Tenancy & Leasehold Services. As a Customer Service Advisor, you will be responsible for logging correspondences onto the Housing Management System.
You will be responding to a variety of tenancy and leasehold queries within the External Correspondence Management Framework, answer telephone queries and processing & issuing Essential User Parking Permits.
We want you to play a key role in developing the service - looking for innovative new approaches and implementing local initiatives.
To thrive in this role you need to be a true self-starter - able to work independently and prioritise your own workload, want to develop yourself and learn about both the Front and Back office working environments. You will adapt and welcome change, be flexible as you may be asked to work from our different offices across the borough.
You will ideally have experience working in a Customer Service environment including face to face; via the telephone and in writing. You will have a working knowledge of the Microsoft suite (mainly Word and Excel, although if you have experience of Access that would be a bonus as would experience of Universal Housing. We are looking for people who will embrace the diversity of customers Hackney offers.
Hackney is one of the UK’s highest performing local authorities, serving one of London’s best places to live and work. We have achieved a huge amount: our services, our schools, our public spaces are all amongst the very best. We have changed the reputation, not just of the Council, but of Hackney itself. Bringing jobs and investment into the borough, securing the legacy from 2012 Games, and making this a place of which we can all be proud.
We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.
If you want to work in a place where you can represent our values so we achieve the best for our residents, please visit www.hackney.gov.uk/jobs-
For further details on the role, please refer to the job description and person specification. It is essential that your supporting statement, address how your skills, knowledge and experience meet all aspects of the post, as indicated in the person specification.
Closing date: 12 November 2018 @ 22:59 hrs
Interview & Assessment Date: TBC
Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.