Croydon is a distinctive and diverse place and is now London’s most populated borough. We are undergoing the biggest development and regeneration programme since the 1960s with £3bn of investment flowing into the borough over the next five years, building a positive future for residents and businesses alike. Our Borough has an exciting future as does our service.
We are passionate about the value of public services and our state of the art headquarters has the customer at the heart of what we do. It brings together 75 services including council, Met Police, NHS, Jobcentre Plus, Croydon Credit Union and Citizens Advice Bureau under one roof, allowing us all to work together as one team.
This makes now an exciting time to join our team delivering vital services to over 360,000 residents.
About the Role
Croydon Council has an exciting opportunity for Revenues Officers in its Council Tax Collections Team. We are looking for inspirational people to join us permanently and help continue and improve the service we provide.
We pride ourselves on doing the best for our community and you, as a Revenues Officer, you will play a key part in this. We are fiercely ambitious and want to be the best collection service in London. With an annual income target exceeding £200m, we have a huge challenge but with much opportunity for successful candidates.
You will be dealing with all aspects of the billing, collection and recovery of council tax. The successful candidate should have excellent working knowledge of council tax, possess good communication skills and be capable of negotiating and dealing with difficult situations in a tactful and assertive manner. Some benefits knowledge would be an advantage but not essential
The purpose of the role is to provide an excellent service to all customers requiring assistance in resolving their account queries to enable the efficient collection and recovery of council tax in order to maximise customer satisfaction and revenue collection for the Council
The role includes
- Administering the Billing, Collection and Recovery of Council Tax.
- Opening, closing and amending accounts
- Negotiating payment plans and taking payments
- Applying discounts, reliefs and exemptions
- Liaising with external companies such as Enforcement Agents
- Dealing with enquiries by telephone, and written correspondence on all queries related to Council Tax.
- Proficient use of the Northgate ICT system is preferable, but not essential
- If you are passionate about working for Croydon and making a difference to the services we deliver to the local residents, we want to hear from you.
Please note, if successfully shortlisted, interviews will be held in the week commencing 19th November 2018.
Croydon Council is an equal opportunities employer embracing equality and diversity and ncourages applications from suitably qualified and eligible candidates. In addition we will also offer the successful candidates excellent training and development opportunities.