Customer Services Team Leader (Repairs)
Starting salary £33,902pa with potential progression to £36,716pa on achieving designated skills and experience
37 hours per week
With over 9000 homes in our borough, we are proud of the services we provide to our customers. As we continue to make improvements to our services, we are looking for an experienced Manager to join our team to support our journey of transformation and change.
In this key role and it will be up to you to deliver our promise of being a high-quality landlord, managing the delivery of a comprehensive, customer focused front line Repairs Contact Centre for all tenants, leaseholders and customers of Welwyn Hatfield Borough Council, cov23ering responsive repairs, planned works, and other property related services. You will manage a small team of Repairs Administrators to create a ‘first time resolution’ culture and lead on managing informal and formal complaints relating to the service.
Along with a supportive working environment, those joining Welwyn Hatfield will discover a place in which their careers can truly thrive and your hard work will be properly rewarded.
To succeed, you will need experience of managing a contact centre and an ability to work collaboratively and effectively with others. We are looking for an individual who has the drive and passion to develop services to our customers.
You will need a problem solving mind-set, excellent staff management experience but most of all the desire to drive improvements, ensure continued high levels of contractor performance and to deliver the values and behaviours set out by the council.
It’s an exciting time to join the team at Welwyn Hatfield as we are on a journey of transforming our services with the aim of improving the lives of everyone who lives and works in the Borough.
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.
Closing date for applications is 22 February 2023.
Assessments will be held on 2 March 2023.
Interviews will be held on 9 March 2023.
How to Apply
Please apply online via the link below. Please read the Role Profile fully before applying for this vacancy. It is essential you refer to the Role Profile when completing your application, particularly the application questions. You must demonstrate how you meet the criteria set out in the Role Profile and give examples to support your statements. If you do not demonstrate how you meet the criteria for the role your application will be unsuccessful.
About Welwyn Hatfield Borough Council