Here at West Sussex County Council, we are passionate about caring for our children, our families, and our workforce. We are committed to improving our services for the children and families that we support. You will be joining us at a key point on our improvement journey, a journey that includes us driving forward our 'Children First' improvement plan.
About The Job
Salary: £58,863 to £62,183
Working Pattern: 37 Hours Per Week
As a Service Manager, you will deliver the effective operation of a service by managing teams, as well as operating as the principal professional in regard to that service. This will include the performance management of the teams, and the service activity and the co-ordination, planning and delivery of agreed activities and objectives.
You will lead a group of Team Managers and all staff within an assigned service. You will be responsible for a large-scale activity to meet defined performance indicators and ensuring quality in practice.
You will provide professional leadership, ensuring effective practices in situations of complexity, risk, uncertainty and challenge, in line with the Professional Capabilities Framework.
Experience and Skills
- Ability to deliver change and continually improve practice and performance in a supportive, positive way. You will be emotionally intelligent and can apply effective leadership, people management and performance management skills with the ability to provide direction, leadership and support to individuals and teams. Ability to manage self and others; be self-aware and understand the impact of work on self and others; respond constructively to situations and workload, appropriately keeping cases on target and balancing competing demands. Ability to set timescales and objectives and review effectiveness of service delivery.
- Ability to make sound pragmatic problem-solving decisions, which will have a wider service impact. The ability to analyse and make judgements to tackle difficult problems of a technical, professional, resource or people related nature, including highly developed risk management skills and project management skills, with the ability to apply appropriate principles and practices to complex issues.
- Sound partnership working skills including the successful co-ordination of partners to deliver objectives.
- Ability to challenge existing practices and models of service delivery and identify innovative solutions that are outcome focused and co-constructed. Ability to effectively apply solution focused leadership, take a systems analysis approach and use systemic leadership techniques.
- Effective research, evaluation and interpretation skills to derive conclusions and plan over the short term. The post holder will take into account changes in legislation and national policy. They will identify and influence practice improvements to meet the needs of the communities they are serving.
- Excellent communication skills with the ability to influence the actions of others and communicate information which may be complex and contentious. Includes the ability to negotiate solutions across wide areas of the business and successfully convince others of the need to take a specific course of action.
Qualifications and/or experience:
- A recognised Social Work qualification e.g., Degree in Social Work, Post Graduate Certificate in Social Work, DipSW, CQSW or equivalent as recognised by the relevant professional body.
- A recognised post qualifying award in Social Work or demonstrable evidence of continuous professional development at a similar level.
- Registration with the relevant professional registration body and maintaining registration with that body.
- A recognised management qualification or demonstrable continuous professional development in this area.
- Significant post qualification experience in dealing with significant and diverse issues, for example, management of complex child protection matters, staff under performance, allocation of limited resources.
- Evidence of developing, empowering and leading teams to achieve performance improvements and service developments. Evidence of planning and management of resources and performance over the long term.
- Experience of managing resources to deliver a service for example, leading staff, managing a budget, or contributing to financial related decisions.
- Experience of shaping and supporting initiatives in a political environment.
- Valid, full driving licence.
Rewards and Benefits
For a full list of the benefits offered to you as a West Sussex County Council employee, you can find this at our Rewards and Benefits page.
The reference number for this role is CAFHE04248.
For information regarding your eligibility to apply for this role under our Disability or Veteran's Guaranteed Interview Scheme, please visit our website.