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This Vacancy has closed.

Domestic Heat and Water Operations Manager

  • Employer: Notting Hill Genesis
  • Reference: nhg/TP/693/498
  • Published: Thu 24/11/2022, 2:28 AM
  • Closing on: Thu 08/12/2022, 2:28 AM
  • Working Pattern: Full Time
  • Hours: 35
  • Salary: £64445 - £71605 per annum + 35 hours per week.
  • DBS Check: No
  • Location: King's Cross

Summary

Are you a strong leader with a passion for making sure our residents are safe, warm and comfortable in their homes? Do you have substantial experience of contractor, stakeholder and resident relationship management? If so, then we'd love to hear from you.

We're looking for a Domestic Heat and Water Operations Manager to join us in Assets and Sustainability with complementary skillsets - the ability to lead a team, building a strong culture of high performance, while holding a solid underpinning of technical knowledge and ability to ensure our domestic heating and hot water systems and communal cold-water systems are compliant and in good working order.

Main Responsibilities

You will lead a team of contract officers and be accountable for the delivery of reliable and efficient heat and water services across NHG's domestic property portfolio. We have just over 31,000 homes with an individual gas supply and your team will be responsible for making sure every one has a valid LGSR and that any domestic heating, hot water or gas repairs are completed on time and to the satisfaction of the resident. We also have c.550 sites that are subject to water safety risk assessments with associated scheduled visits to maintain water quality, plus remedial actions where necessary. Your team is responsible for making sure all of those cold-water systems are safe too.

As well as being accountable for domestic heating and hot water and communal cold-water systems, you will also have responsibility for leading on the procurement of new contracts ensuing specifications meet both business and resident expectations. As our internal expert for domestic heating and hot water and communal cold-water systems you will provide a service that ensures equipment is well maintained, meets statutory, regulatory and corporate standards and you'll act as the point of contact for escalated enquiries.

Ideal Candidate

This role offers a fantastic opportunity to build on your experience of leading a team, to support and develop others and build a strong service that responds to residents. Your experience in performance management and building a clear team identity and positive culture will be essential. You'll bring experience of managing contractor relationships and building connections with residents, while experience in procurement is useful. You will keep value for money at the top of your agenda, working alongside operational colleagues to develop our heat network planned investment programme.

There are opportunities within Assets and Sustainability to further develop your career in compliance, to learn more about how our business operates and showcase your ability to build relationships in a supportive and vibrant environment.

You will spend your time at our London Head Office (Kings Cross) and other locations as necessary to get the job done. A willingness to travel and be flexible is vital.

Benefits

In return we offer:

  • Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
  • Generous pension scheme
  • Enhanced maternity, paternity and adoption pay - we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply)
  • Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
  • Health cash plan
  • Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more
  • Interest free loans: season ticket loan, tenancy deposit loan and training loan
  • Cycle to work scheme 
  • Life Assurance x 4 annual salary

How to apply

  • Applications close at 23:59 on 7 December 2022.

Please apply for this role with us online. If you are not able to apply online, please contact our HR team via to discuss your requirements.

  • Employer: Notting Hill Genesis
  • Reference: nhg/TP/693/498
  • Published: Thu 24/11/2022, 2:28 AM
  • Closing on: Thu 08/12/2022, 2:28 AM
  • Working Pattern: Full Time
  • Hours: 35
  • Salary: £64445 - £71605 per annum + 35 hours per week.
  • DBS Check: No
  • Location: King's Cross

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