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Service Support Assistant

  • Employer: Brighton & Hove City Council
  • Reference: orbis/TP/489/29293
  • Published: Thu 24/11/2022, 0:00 AM
  • Closing on: Sun 11/12/2022, 0:00 AM
  • Working Pattern: Full Time
  • Hours: 34.5
  • Salary: £24,054 - £24,496
  • DBS Check: No
  • Location: Independence at Home, Beech Cottage, Woodingdean

Job introduction

Brighton and Hove Independence at Home are a short-term domiciliary care service working with vulnerable people in the community in regaining their Independence.

We are seeking applicants with excellent communication and customer service skills who are flexible and adaptable to change within a fast-moving service.  As the role is office based general I.T. and administrative skills are essential and a willingness to learn and work as a part of a team is key to the role.

The SSA Duty Support role is crucial to the smooth and safe running of the service. The successful candidate will need to work well under pressure with the ability to communicate effectively with people at all levels such as staff, other professionals, service users and families. Good attention to detail, taking responsibility and making decisions are essential abilities.

Contracts: 1 x part time 34.5 hours per week working on a three week rota pattern. Permanent.  Salary: £24,054 - £24,496 (pro-rata for part time hours)

About the role

Purpose of the Job 

To receive and agree new referrals for packages of care from various sources by identifying availability within Independence at Home capacity.

To provide a high quality, comprehensive duty service for first point of contact for Independence at Home service users, support workers and other professionals and contribute to an out of hours rota.

To liaise with managers to ensure excellent service provision and to administer the day to day planning and duty functions and administration support within a busy environment.

Location: Beech Cottage, Woodingdean

Skills and Abilities

  • Excellent communication skills both in a variety of formats from different sources
  • Excellent interpersonal skills, with the ability to deal effectively with customers who have diverse and complex needs
  • Demonstrable/proven ability to handle sensitive situations effectively and calmly
  • Ability to work under pressure; prioritise and to use initiative
  • Proven ability to operate IT systems effectively, including databases, word-processing and spread sheets
  • Ability to work in a flexible and co-operative way in a team and meet tight deadlines
  • Excellent organisational skills
  • To be able to demonstrate commitment to the principle of Equalities and to be able to carry out duties in accordance with the Council’s Equalities Policy    

As part of your application, you will need to complete your education and work history and upload a supporting statement. Your supporting statement is the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (Supporting statement guidance (brighton-hove.gov.uk)) as this gives important advice which will increase your chance of success in the shortlisting process.

For details of how we can support you during the application process, please read this:  Supporting your application (brighton-hove.gov.uk)

Additional information

Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

 Work Permits: We may be able to obtain a Work Permit for this post but this is subject to meeting the requirements of the UK Visas and Immigration (UKVI) Points-based Immigration System. Please see Gov.uk for more information on the Skilled Worker Visa.

*For more information about our values and the benefits of working at the council, visit Why work for us (brighton-hove.gov.uk)

Company information

Please note that this post is exempt from the Rehabilitation of Offenders Act 1974, and is subject to a Disclosure & Barring Service (DBS) Check.

Encouraging a diverse workforce

Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.

Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).

 

Apply Now

  • Employer: Brighton & Hove City Council
  • Reference: orbis/TP/489/29293
  • Published: Thu 24/11/2022, 0:00 AM
  • Closing on: Sun 11/12/2022, 0:00 AM
  • Working Pattern: Full Time
  • Hours: 34.5
  • Salary: £24,054 - £24,496
  • DBS Check: No
  • Location: Independence at Home, Beech Cottage, Woodingdean

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