Customer Access Officer
An exciting opportunity has arisen in the Adult Social Care Service within Sefton Council. Sefton are looking for a Customer Access Officer for our Triage Team.
You will be responsible for ‘initial contact conversations’ focussing on preventing or delaying the need, wherever possible, for dependence on long term formal care. This replaces a deficit model approach to social care and replaces this with a commitment to delivering a strengths-based approach. To assist with the development of information available to those who make initial contact to enhance conversations including relevant information, advice, and signposting options available.
The successful candidate must have:
- a proactive, dynamic, and committed approach
- be Interested in finding out ‘what the person needs and what they want to do (outcomes) to get on with their life’ including consideration for the individual’s safety
- the ability to engage in solution focused conversations with individuals to work out collaboratively how to support people to live their chosen lives.
- experience in a customer care environment, knowledge of Adult Social Care and good IT skills
We will offer robust supervision and a firm commitment to your personal development. This is an opportunity to work in a supportive, forward-thinking team with new developments on the horizon which encourage innovative and creative practice.