Salary: £28,910 - £33,531 (pro rata 14.4 hours per week)
Contract Type: Permanent, Part Time, 14.4 hours (2 days) per week
Alternative flexible working options available/open to discussion
Click HERE for information on Camden’s flexible working options
We are seeking a part time Registration Officer to provide outstanding customer service whilst focusing on statutory duties of a registration officer, which includes registration of births, deaths, attestation of notices along with conducting and registering civil ceremonies & citizenship ceremonies. Camden has a wide range of licensed venues and it is a great opportunity to be part of a couple’s most memorable occasion. The post holder will also play a crucial role in assisting customers applying for British nationality and along with other Home Office services so you’ll need to be able to adapt to a range of circumstances, and confidently make decisions at the front line to ensure enquiries are resolved at the first point of contact.
Alongside this, you will proactively suggest ideas to improve service delivery and take ownership of personal learning and development within the registration industry. You will represent the Council by providing citizens with advice and applying sound judgement in assessing their needs, referring where a detailed consultation is required.
The hours of operation for this role will be two days a week.
The successful candidate will demonstrate excellent customer service, presentation and communication skills with ability to explain information in a clear and concise way.
You will have experience of dealing with members of the public, including face to face, by phone, email and in writing, displaying empathy whilst focusing on individual needs as well as service delivery.
You will take a collaborative approach, using your initiative to overcome obstacles and deliver results whilst supporting your peers and carrying out tasks efficiently in a methodical, organised manner.
The desirable candidate will have an awareness of public service mandates and previous Registration experience.
If you want to find out more about what it’s like to work at Camden to help you decide whether we’re a good fit for you, please click HERE to complete our online scenario based questionnaire. Please note, this does not form part of the application and will not be used as part of the selection process.
Camden’s main offices are located in modern, award-winning offices at King’s Cross. You can expect an exceptional range of benefits including discounted access to the onsite leisure facilities with swimming pool, recognition and reward for high performance with progression and pay increases, flexible and agile working hours and access to a leading pension scheme.
Camden is proud to be the country’s first Timewise council and as part of this accreditation, we work to help parents balance work with childcare. This fits in with our aim to be leaders in innovative, flexible and part-time working that allows for different patterns of care and for parents to share childcare responsibilities.
Click HERE to see the full details of our excellent benefits
Make it work for you. Make it your Camden.
Discover and Diversity
To “discover” more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website
How to apply
To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application form you will be expected to explain how you meet the key requirements for this role listed in this advert. When explaining how you meet each of the requirements, please give examples that clearly demonstrate your skills, knowledge and experience. When writing your examples give a brief description of the situation or task but focus on the actions you took and the result of your actions.
Camden is committed to making our recruitment practices barrier-free and as inclusive as possible for everyone. This includes making adjustments or changes for people who have a disability or long-term health condition. If you would like us to do anything differently during the recruitment process, or provide any information in an alternative format, please contact us on 020 7974 6655, at firstname.lastname@example.org, or post to 5 Pancras Square, London N1C 4AG.
Closing dates for applications: Wednesday 26th September 2018, 23:59
Interviews to be held: w/c 1st October 2018
Please quote reference: 180000NH
To view the Job Profile please click HERE
Camden welcomes new employees on a monthly basis; next available dates for induction are: 15th October, 19th November, 17th December (TBC)