An exciting opportunity exists to be part of the new Integrated Commissioning Directorate to design, procure, monitor, manage and improve services which are first and foremost about caring for, and understanding the needs of vulnerable children, young people and adults.
The Travel Care and Support Service is an established team responsible for the design and coordination of passenger transport across Westminster City Council and The Royal Borough of Kensington & Chelsea for pupils with special educational needs and vulnerable adults who may have learning difficulties or physical disabilities.
We are looking for a new Head of Travel Care Commissioning to lead the strategic and operational commissioning, development and delivery of Travel Care and Support services.
You will be responsible for commercial procurement, service design and commissioning of transport providers, efficient scheduling and operational day-to-day service delivery and operational and financial efficiency including service development and continuous improvement initiatives. You will lead on all formal contract monitoring of transport providers, including developing and delivering a robust performance monitoring framework, financial management and reporting of costs of the Travel Care and Support Team and on all travel care contracts. You will also lead on engagement with stakeholder groups in relation to travel care such as headteachers’ and parent representative organisations and provide strategic leadership for all future commissioning of Travel Care and Support services.
The ideal candidate should have proven experience of working in a dynamic, customer focussed or transport-related environment. You will need to demonstrate a clear understanding and specialist knowledge of the technical operational management of Travel Care and Support services. This includes managing a Passenger Transport function within large complex organisations (preferably SEN Children’s/Adults Services) to deliver tangible outcomes or managing a customer support function such as the investigation and resolution of customer complaints.
The ideal candidate will demonstrate a clear ability to maintain and develop effective partnerships and lasting relationships with customers and stakeholders including schools, day services, parents, carers and representatives of the voluntary sector to ensure full engagement in the commissioning process and drive service improvements first and foremost.
The post holder will be required to have an Enhanced Disclosure and Barring Service check.
Please see the attached Job Description and Person Specification for further details.
For more information about this role please contact Etiene Steyn, Head of Commissioning at firstname.lastname@example.org
Interviews will be held week commencing 8th October 2018.