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Housing Officer Apprentice

  • Employer: Portsmouth City Council
  • Reference: PCC/22/219189
  • Published: Mon 14/11/2022, 9:30 AM
  • Closing on: Fri 23/12/2022, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week, Full Time, Fixed Term
  • Salary: £20,258 - £20,258 Per Annum
  • DBS Check: No
  • Location: Portsmouth City Council, Hampshire

Salary: £20,258 p.a. With the potential to earn up to £32020 if you secure a permanent position within Portsmouth City Council.

Job Type: Fixed Term Contract for 24 months

Hours: 37 Hours per Week                                   

What we are looking for

We are looking to recruit an enthusiastic and committed individual for our exciting Housing Officer Apprentice position.  Apprenticeships are work based learning programmes that offer work experience, training, qualifications and a salary – so you earn while you learn.

At Portsmouth City Council we’re all about developing our staff, because we want to build a bigger and better city but we need the best employees to do so. With a little over 207,000 residents and 7,000 businesses throughout this city, this unitary authority’s main goal is to ensure the best care and development of all those within the city. From customer service to Multi-million pound projects, our residents are at the heart of everything we do. Portsmouth City Council is the largest social landlord in the area with responsibility for managing over 17,000 council owned and leasehold properties!

If you believe you can make a valuable, positive contribution to our team then please read below for more about the role. Please read the below guidance on how to apply – please do not send us a CV – you must complete the application form.

What’s in it for me?

We are offering a fantastic opportunity for you to start a career with us by joining us as a ‘Housing Officer Apprentice’.  You will get:-

  • Up to two years of paid work with the potential to earn up to £32,020 if you secure a permanent position within Portsmouth City Council after the two year period.
  • You will get a Housing and Property management Level 3 qualification and support to help you achieve this.
  • You will have a mentor who will be an experienced member of staff who can help you through the training.
  • You will improve your career prospects with the experience and qualifications gained and the possibility of getting permanent employment with Portsmouth City Council. We have had some success with previous Housing Officer Apprentices who are now in managerial roles within Portsmouth City Council.

The role of the Housing Officer Apprentice

The Housing Officer Apprentice will work alongside existing Housing Officers who are responsible for delivering housing management on a patch of local authority properties.  They deal with the people and the property – making sure that the rent is paid, dealing with repairs, neighbour disputes, anti- social behaviour and providing support and help for customers to help them manage their tenancy.

You will receive the support and training to enable you to listen to the demands of the customer and respond appropriately and tailor your approach to the needs of different client groups. This may include visiting customers in their own homes. A key element of the role of the housing officer is to help customers to meet their responsibilities to pay rent and ensure they meet their obligations as a tenant, taking appropriate action where the tenancy agreement is not complied with.

This varied and challenging role involves dealing with a broad section of the local community and relies on close partnership working with both internal and external agencies, such as the Police, Social Services and other local authorities.

You will be expected to help tenants meet their responsibilities in order that they can sustain their tenancies as outlined in their tenancy agreement whilst delivering excellent customer service.

Housing Officers support their customers by providing budgeting advice, assistance with maximising income, tackling anti-social behaviour, working as part of the multi-agency team involved with a family and advising tenants on how to maintain their homes and keep their gardens in good repair. The Housing Officer Apprentice will take appropriate tenancy enforcement action when proportionate and necessary to do so.

Our service is shaped by understanding what matters to our customers and what they need from the Housing Service. Many of our work processes have, in recent years, been redesigned and will continue to change in response to customer and legislative demands.

There are Area Housing Offices within the boundaries of Portsmouth and in Havant and Waterlooville and you may be expected to work in any of these locations.

Who is the person?

This post would ideally suit someone who has an interest in working in the housing environment, supporting our tenants to sustain their tenancies.

  1. Have excellent customer service skills as you will be dealing with customers with a wide range of demand and issues.
  2. Have the ability to communicate effectively as you will be speaking to customers face to face and over the telephone
  3. Have good problem solving skills and ability to use your own initiative and be proactive
  4. Is able to work independently or as part of a team
  5. Have good organisational skills
  6. Have confidence in using a variety of IT systems such as Excel and other office applications
  7. Is willing to learn and develop
  8. Be flexible as occasionally you may be required to work outside office hours i.e. to attend residents meetings
  9. The ability to travel to various different work locations, Area Offices and tenants homes is essential please advise how you will manage this?

Closing date: 23rd December 2022. Please note we may close the advert earlier than this.

Please complete and return the attached application form by Friday 23rd December 2022 if you are interested in becoming our new apprentice.  Please provide details for references. If you are currently working we will need a reference from your current employer and if applicable previous employer. If you have not been in employment, preferably a reference from an educational establishment, i.e. college.

Our process includes assessments / testing and interview, should you be shortlisted we will invite you in for an Assessment Day.

If you are shortlisted from the Assessment Centre you will be invited in for interview.

If you have any questions, or would like an informal discussion about the role, please call Laura Brett on 07958 501108.

Please note that providing false information is an offence and could result in the application being rejected or summary dismissal if you are appointed to the post.

To find out more information with regards to this role please cut and paste the following link into your search engine which will take you through to the national apprentice website which will give you further details.


How to apply: Please see the application form attached at the bottom of the job page and email your application to recruitment@portsmouthcc.gov.uk ensuring the Post Title is in the subject box – this will ensure your application is sent to the correct manager as quickly as possible. We receive 1000’s of applications and do not always have the resource to investigate an application that is not clearly marked. 

Related documents

Apply Now

  • Employer: Portsmouth City Council
  • Reference: PCC/22/219189
  • Published: Mon 14/11/2022, 9:30 AM
  • Closing on: Fri 23/12/2022, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week, Full Time, Fixed Term
  • Salary: £20,258 - £20,258 Per Annum
  • DBS Check: No
  • Location: Portsmouth City Council, Hampshire

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