Hillingdon Council: Putting our Residents first.
About the role
We are recruiting to the role of Triage Officer to join our new and exciting initiative - The Early Help Hub for Social Care. The role will offer the opportunity to advise, assist and support children as well as vulnerable adults, putting our residents first.
As a Triage Officer you will have a central role in ensuring both children and adults welfare and safety are promoted. You will often be the first person members of the public and professionals speak with when requesting assistance, whether this be requests for early help preventative services, family support or where concerns are raised regarding the welfare of a child or adult. As assistance is often required during traditional office hours as well as out of hours, the Early Help Hub operates 24 hours of the day.
As a valued member of the Hub, you will work alongside qualified social work practitioners to help consider requests for support by collating information and helping to determine the level of need in addition to the most appropriate form of support. By using your initiative and furthering your knowledge of Early Help and resources available in the local community, you will provide information and advice to residents including the help available from partner agencies, third sector organisations and services who may be better placed to assist.
Our Triage Officers work on a 24/7 rota covering 365 days of the year to help ensure residents receive the type of support they require when the need arises. Consequently it is important for applicants to be able to commit to working a range of shift patterns including early, late and night shifts each lasting eight hours inclusive of breaks. Whilst we will listen and aim to accommodate requests for particular shifts, successful candidates will be expected to be flexible, able and willing to work a range of shifts to support families during office hours as well as out of hours.
As post holders will work on a 24/7 rota, a 20% enhancement will be payable on top of the basic salary advertised above.
To be successful in this role and equipped to assist residents, you will be assertive, dedicated, enthusiastic and creative as well as having excellent communication skills. You will be able to efficiently and professionally respond to requests for support from a diverse and wide range of people; typically discussing personal and sensitive issues from families and adults in distress requiring help and support.
Experience of working in either children's or adults social care is essential. You will have a good knowledge of the Children Act 1989 and relevant Child Protection policies and procedures. Knowledge of Adult Social Care legislation, including mental health, would also be beneficial.
What we offer
We offer a range of Company benefits. These vary according to the business area and role but may include:
- local government average salary pension scheme
- free parking (4 days a week) if based at the Civic Centre
- a 36-hour week for all full-time staff
- generous holiday entitlement: a minimum 25 days a year (plus bank holidays), rising to 28 days after five years' service. For more senior positions holiday entitlements can rise to a maximum of 36 days
- career breaks
- flexible working hours
- season ticket loan
- access to a Credit Union
- access to a wide range of training and courses
- discount on a variety of Adult Education courses run by the Council
- payment of professional fees where these are required
- discounts at council-owned leisure centres and swimming pools at Hillingdon (Uxbridge), Queensmead (South Ruislip), Highgrove (Ruislip) and Botwell Green (Hayes)
- cycle purchase scheme
- car sharing scheme
- 30% discount on green fees at council-owned golf courses
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Applicants should be aware that the post will only be offered to successful candidates subject to an Enhanced DBS check as well as other employment clearances.