We have an opportunity for an experienced manager to take up the post Registration Manager and Superintendent Registrar
The Registration service sits within the Customer Services function which is focused on improving and transforming how we deliver services to our customers. The Council has recently invested in the Registration service, which is not only a high profile and fundamental service that we provide, but it comes with a significant responsibility to deliver a high performing, high quality service that deals with some of the most important life events of our customers, births, marriages, and deaths.
We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.
About the role
You will be responsible for the management and development of the Council’s Registration Services and provide a high quality, customer-focused service across this function. You will lead and support Registration Services ensuring the relevant statutory function and obligations are delivered, monitored and well-managed, in accordance with current legislation.
This will include functions such as registration of births, deaths, stillbirths, marriages, and civil partnerships; as well as taking notices of marriages and civil partnerships, ceremony provision and associated registration duties.
You will communicate effectively with customers, partners, the Council’s own bereavement services, employees, and elected councillors, recognising the sensitive nature of your service area. You will be instrumental in leading change within the service at a time when the regulatory framework is under review by the General Registry Office.
You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.
Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:
Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do
Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential
Be Ambitious - be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way
Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed
You will be a credible, customer focussed and creative leader, most likely with significant experience in managing a large registration team. Tact and diplomacy are essential as you will recognise the sensitive nature of your role when dealing with customers, stakeholders, and staff. You will have the skills to deliver continuous improvement with the teams, with an attention to detail and experience of interpreting complex legislation and regulations and turning this into practical and pragmatic operational working practices.
You will be great at planning ahead, demonstrate knowledge of statutory, regulatory, strategic, and key operational issues to develop the service offer and driving up the council’s performance both in terms of business processing and customer experience, as well as meeting our national targets and regulatory compliance. We commit to providing the appropriate training relating to Registration Management.
You must hold a full and valid driving licence and be prepared to travel between multiple sites across Reading.
We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition are strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.
A competitive salary alongside a range of benefits including:
- Generous holiday entitlement - 24 days holiday each year plus bank holidays - rising to 32 days after 10 years' service, with the option to buy additional leave
- A wide range of flexible working opportunities
- Modern working environment at the Civic Offices in the heart of Reading
- Local Government Pension Scheme (LGPS)
- Life Assurance - three times your annual salary (for members of the LGPS)
- On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted, and a salary sacrifice scheme to help lower the cost of your nursery fees
- Season Ticket Loan - to help with the cost of your rail/ bus journey, to & from work
- Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing, and road tax
For more information on this position please contact Ian Hussein, Head of Registration and Bereavement Services on Ian.Hussein@reading.gov.uk
Closing Date: 27th November 2022
Interview Date: Week commencing 5th December 2022
Please note that the closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.