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This Vacancy has closed.

Community Helpdesk Adviser

  • Employer: Portsmouth City Council
  • Reference: PCC/22/218526
  • Published: Tue 08/11/2022, 14:08 PM
  • Closing on: Sun 27/11/2022, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week, Full Time, Fixed Term
  • Salary: £22,437 - £24,148 Per Annum
  • DBS Check: No
  • Location: Central Library, Hampshire

This role may include working outside core hours and at weekends with notice and may involve home working.

 If applying for a secondment, please ensure you have your managers permission before applying.

 

Portsmouth City Council

At Portsmouth City Council we’re all about developing our staff, because we want to build a bigger and better city but we need the best employees to do so.

With a little over 207,000 residents and 7,000 businesses throughout this city, this unitary authority’s main goal is to ensure the best care and development of all those within the city. From customer service to Multi-million pound projects, our residents are at the heart of everything we do.

 

HIVE Portsmouth & Community Helpdesk

Our Community Helpdesk is located within Central Library. 

HIVE Portsmouth has been developed by a group of voluntary sector leaders working in partnership with the City Council and Health and Care services. The role of the HIVE is to support people within their communities to live independently, by connecting them with groups and organisations who can help them and by working with individuals to make their communities a better place to live.

HIVE Portsmouth is the hub for community response in the city and, working with partners including the City Helpdesk, became the single point of contact for support for Covid 19. We also manage the City’s School uniform sharestore.

Your New Role

The main role will be working within a team of Voluntary Sector advisers.  You will be the first point of contact and advice on the HIVE Community Helpdesk for individual members of the public and specialists (via agreed referral routes), via the phone, face to face and, via email and social media. 

Using the information available to you, through training and your own skills, you will help individuals to receive the support that is right for them, and you will be supported help individuals to resolve issues themselves.


What you’ll need to succeed

 

You will have a passion for quality customer service and delivery that is clear and accurate and an understanding of what good customer service means.  You will have experience of and be confident meeting customers face-to-face, speaking with them on the phone and conversing with them via email, with additional experience of successfully engaging with difficult and challenging situations and people.

You will have an excellent standard of spoken and written English.  You will have the ability to work under pressure, as you will deal with a steady and consistent flow of enquiries, treating each customer as if they were your first.

If you have the ability to really listen to what is being said, show empathy and not make assumptions or judgements.  If you have a commitment to teamwork and how it affects customer service then we would love to hear from you.

 

What you’ll get in return

As well as highly competitive pay you’ll receive all the benefits of working within a local authority organisation, including flexible working hours, extensive wellbeing support through the Employee Assistance Programme and a fantastic pension which allows you the opportunity to pay in more for that greater return. We wish to support all our staffs development throughout, if that’s progression planning or involvement within the on the job apprenticeship scheme we will work together to drive your career. For those with families we have child care benefits as well as discounts with local businesses which can be enjoyed by all. 

What next

To make sure your application is above the rest, please review the “Job Profile” to ensure you application matches the requirements of the role.

Please ensure to complete the application in its entirety and add in comments to the Personal Statement section

We look forward to speaking with you soon.

  • Employer: Portsmouth City Council
  • Reference: PCC/22/218526
  • Published: Tue 08/11/2022, 14:08 PM
  • Closing on: Sun 27/11/2022, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week, Full Time, Fixed Term
  • Salary: £22,437 - £24,148 Per Annum
  • DBS Check: No
  • Location: Central Library, Hampshire

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