Location: 5 Pancras Square, London N1C 4AG
Salary: £27,093 - £29,188
Contract Type: Permanent, Full time, 36 hours per week
Alternative flexible working options available/open to discussion
Click HERE for information on Camden’s flexible working options
The purpose of the Business Support service is to support and enable services to deliver for the people of Camden in an efficient and effective way. To help us deliver this, we require skilled Business Support Officers to join the service to provide professional and customer focused support to our customers.
We’re currently looking for staff with safeguarding minute taking experience to support both children's and adult safeguarding panels. You will also need to be adaptable and have a willingness to respond to the changing needs and priorities of the services that we support.
You’ll ensure the professional delivery of established processes to support the organisation. Working closely with colleagues, you’ll work together to identify areas for improvement, ensuring that support remains appropriate for all service users. As a forward thinking Council, we expect staff to embrace new technology to support service users, ensuring that the level of support offered is flexible and in line with Camden’s ways of working.
This role requires an enhanced DBS.
You’ll have exceptional communication skills: written, minute taking and verbal, with an ability to express issues in a clear and appropriate manner and work with a range of audiences. You will be resilient and have experience of working in a fast paced, customer focused environment.
It is essential that you are educated to GCSE level or equivalent (to include Maths and English), and / or have an NVQ3 in Business Administration or similar. You should be able to demonstrate that you have a thorough understanding of Microsoft Office (Outlook, Word, Excel), as well as database management.
You will have the ability to work with minimum supervision, using problem solving skills and initiative to provide a customer focussed support service. You’ll also be able to work flexibly, balancing competing priorities and meeting deadlines whilst understanding the needs, timescales and deadlines of others. This role requires you to deal diplomatically and confidentially with a wider range of stakeholders internally and externally. You’ll also have the ability to identify improvements to processes and systems and to share the recommendations with the wider team.
Please refer to the job profile supplementary information for full details of the role. If you want to find out more about what it’s like to work at Camden to help you decide whether we’re a good fit for you, please click HERE to complete our online scenario based questionnaire. Please note, this does not form part of the application and will not be used as part of the selection process.
Camden’s main offices are located in modern, award-winning offices at King’s Cross. You can expect an exceptional range of benefits including discounted access to the onsite leisure facilities with swimming pool, recognition and reward for high performance with progression and pay increases, flexible and agile working hours and access to a leading pension scheme.
Camden is proud to be the country’s first Timewise council and as part of this accreditation, we work to help parents balance work with childcare. This fits in with our aim to be leaders in innovative, flexible and part-time working that allows for different patterns of care and for parents to share childcare responsibilities.
Click HERE to see the full details of our excellent benefits
Make it work for you. Make it your Camden.
Discover and Diversity
To “discover” more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website
How to apply
To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application form you will be expected to explain how you meet the key requirements for this role listed in the job profile attached at the bottom of this advert. When explaining how you meet each of the requirements, please give examples that clearly demonstrate your skills, knowledge and experience. When writing your examples give a brief description of the situation or task but focus on the actions you took and the result of your actions.
Camden is committed to making our recruitment practices barrier-free and as inclusive as possible for everyone. This includes making adjustments or changes for people who have a disability or long-term health condition. If you would like us to do anything differently during the recruitment process, or provide any information in an alternative format, please contact us on 020 7974 6655, at email@example.com, or post to 5 Pancras Square, London N1C 4AG.
Closing dates for applications: Tuesday 25th September, 23:59
Interviews to be held: w/c 1st October 2018
Please quote reference: 180000T9
To view the Job Profile please click HERE
Camden welcomes new employees on a monthly basis; next available dates for induction are:
15th October, 19th November, 17th December (TBC)