Job Title: Assistant Customer Service Supervisor
Location: Welwyn Garden City
Starting Salary: £21,575 with the opportunity to progress to a maximum of 24,054 per annum
Hours: 37 hours per week
Do you want to make a difference in the community? The opportunity exists to join our friendly team as a supervisor supporting frontline staff to deliver a quality service, creating a positive impact on residents and the community. Although this post is advertised as a full time role, we will consider applications on a job-share basis, working reduced hours. You will assist the Library Manager by supervising and motivating a large team at Welwyn Garden City library, who also support community libraries and our countywide Information service
The library is more than just a collection of books. It is a hub for community activities, a place to access digital technology and a gateway to reading information and wellbeing. This is a hugely varied role, where you could find yourself organising or delivering a wide variety of exciting events and services. These can range from Baby Rhyme Time, Lego club for children and social groups for adults to directing older customers to wellbeing resources, as well as organising activities with local partners, and so much more.
This is a very exciting time to join Welwyn Garden City library as we evolve our technology offer with the opening of our new Creator Space. You will have the opportunity to design and deliver ways of supporting library customers to use the latest technology offers for business, education, or leisure by offering a range of activities to both children and adults. Library experience is not essential for this role. More importantly, we want our staff to be inspiring, imaginative, and outgoing, with a passion for access to learning and to come from all walks of life.
We are looking for someone who is a great communicator, and enthusiastic about taking on a wide range of projects and initiatives. You should be pro-active, well organised, and responsible. This role could be the first step in a long-term career in libraries management, with an excellent opportunity to develop your supervisory, customer care and outreach skills in a customer facing community role
Does this sound like a role that would appeal to you? If so, come along to our open afternoon where you will have the chance to have a look around the library and find out more about the role and all the exciting initiatives that we are involved in. It is also an opportunity to chat with the Library Manager and meet the team.
Closing Date: 27.11.2022
Interview Date: 16.12.2022
Open Morning: Friday 18 November 9.30-12.00
For an informal discussion please contact: Joanne Smith at email@example.com
Or come along to an open afternoon on Friday 19 November 9.30-12.00 at Welwyn Garden City library where you can meet with Joanne, the Library Manager. you will have the chance to have a look around the library and find out more about the role and all the exciting initiatives that we are involved in and meet the team