Hackney is one of Britain’s most exciting and fastest-changing boroughs. We have changed the reputation, not just of the Council, but of Hackney itself. The challenges that have arisen over the last two years have intensified the need for action and we are determined to rebuild Hackney for, and with, our diverse communities.
In Adult Social Care, we are continually innovating and transforming to better support people who have care and support needs to build on their strengths and connections. Our vision for the residents we work with is..
“We want you to achieve what matters to you, in partnership with our communities in Hackney. Where you need support, together we can find a solution that keeps you safe, well and independent.”
Right now, transformation has never been more important. The challenges facing the adult social care sector are significant. We believe that with the right staff, leadership and vision, we can meet these challenges and work with residents and partners to come up with creative solutions - always keeping residents at the centre of their care.
The transformation service is made up of a number of teams; Transformation, Performance & Insight, Business Support, Practice Innovation and Workforce Capability, and Homes for Ukraine Support. As a service, we are committed to ensuring residents achieve the best outcomes, whether that be through transforming how services are delivered, using data and insight to better understand needs, investing in and thinking creatively about how to develop and support the workforce, ensuring the business is supported to deliver processes as efficiently as possible, as well as through continuous service and practice improvement. It’s a dynamic, highly skilled and supportive service.
The Insight Analyst is a new post that will project manage performance reporting to government departments such as NHS Digital, regulators, auditors and inspection bodies such as the Care Quality Commission. The analyst will be responsible for conducting and delivering the adult carers and the adult social care statutory surveys.
The Insight Analyst will gain and share insight on user perception and experience of support received from Adult Services via a range of methods such as; interviews, focus groups, existing user forums and surveys.
The analyst will work with managers to understand and make better use of research and insight to support decision making, improve service delivery and outcomes for our residents.
The analyst will ensure user experience and insight drives are embedded in continuous improvement for the department and they will keep up to date with major developments within Adult Services, with a particular focus on research and insight.
You will have past experience of delivering large scale user surveys to collate the views and experience of people, preferably those accessing health, care or similar services. You will also have significant experience of gaining user perception and experience through designing, delivering and analysing interviews and focus groups.
You will have significant experience of delivering insight and analysis using highly complex data to support decision making and improve service delivery and can evidence that you have worked collaboratively to drive service improvement.
You must possess excellent organisational skills, be able to plan and prioritise to deliver results on time and within budget, manage risks and resolve barriers. You will also have excellent communication and influencing skills to inform, consult and negotiate with a range of audiences both orally and in writing.
There is no better place to work in London than Hackney; we have great pride in our borough, our communities, and our services. Hackney is one of London’s most vibrant and diverse boroughs. It’s one of the most sought after areas to live in London with good schools, parks and local amenities, as well as great transport links and vibrant and diverse communities.
If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.
The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.
When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience.
Closing date for applications - 27 November 2022
Interview date - W/C 5 & 12 Dec 22
We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.
Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.
The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: firstname.lastname@example.org
Expiration Date: 20/11/2022