The Customer Services department currently have a vacancy in the Careline team for an Alarm warden. The vacancy is for a casual member of staff to cover shifts during busy periods as well as cover for sick leave and staff annual leave.
The Careline operates 24 hours a day, 365 days of the year which includes weekends and bank holidays. The shift patterns are as follows: Day shift 06.50am to 19.10pm, night shift 18.50pm to 07.10am
The role involves answering calls of an emergency nature from vulnerable service users within the borough via a pendant alarm machine. You would be responsible for sourcing the correct course of action to ensure the service users’ needs are met within an agreed time scale.
You would need to liaise with family members/emergency services/in-house departments on a daily basis.
You should possess excellent communication skills and have the ability to remain calm in stressful situations.
You should be a good team player but also have the ability to work on your own initiative with good keyboard skills.
You would need to be flexible and adaptable to change with a positive professional attitude.
As well as taking calls from our vulnerable service users you would also be required to take calls for a variety of other services such as: Social services, Highways, Homeless, Emergency planning etc.
A Disclosure and Barring Service (DBS) check at an enhanced level is required for this role.
A possible interview date will be the 9th May.
Our vision – Thurrock: a place of opportunity, enterprise and excellence where individuals, communities and businesses flourish.
Thurrock is an exciting place to live and work. We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills . We have retail and leisure that is among the best, with the magnificent intu Lakeside , and breath-taking countryside all around. There is over 1,000 acres of land ready for commercial development and there are likely to be 30,000 new homes built with transport links that can get you into London and other parts of the UK quickly and easily.
We are an area of massive growth; £6bn has already been invested by the private sector in Thurrock. We have seen 7,000 new jobs created, with a further 30,000 anticipated in the next 20 years, and 1,170 new businesses in the borough, with leading centres in ports and logistics, retail and creative industries.
Thurrock Council is an Investors in People (IIP) Gold accredited organisation and committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We champion flexible working and job share applications are welcome.
We serve a diverse community where people are different yet equal. Diversity underpins everything we do.
How to Apply
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