The Newham Business Support service has recently been established and was implemented on 1st March 2017. There is currently two permanent Business Support Officer vacancies in the Parking hub and one Secondment vacancy till March 2020.
The main objective is to support the Council’s vision and resilience agenda by providing a consistently high quality, cost effective and timely business support service. To ensure that the administrative functions are carried out to a high level of accuracy and to corporate standards. To ensure that continuous cover and support is provided to managers and staff based across council offices.
Business Support Officer
£22,956 - £24,999 pa
2 permanent position (Parking)
1 Secondment position till march 2020 in the Parking hub
You will provide a proactive, knowledgeable business support service to external and internal customers and stakeholders, meeting evolving delivery priorities, issues and challenges to agreed standards defined in the service offer.
You will ensure a quality administrative and personal support service is provided to Heads of Service and senior officers and ensuring that staff are trained to maximise the use of the various IT packages available.
You will work as part of the Business Support team to drive an innovative and demand-driven approach to service development, and to ensure that the service is responsive to client needs and achieves efficiency in operation.
You will exercise due consideration to confidential information relating to the Council’s business by ensuring they do not act in a way which may be prejudicial to the Council’s interests. This applies to the general business of the Council and information regarding individuals.
You will work with other team members to learn lessons from success and failure and, as well as participating in performance management exercises and data collection to create measurable improvements in service delivery.
You will have excellent IT skills in a range of systems, a flexible approach and the ability to meet tight deadlines. You will need to demonstrate a professional approach and a strong commitment to customer services. Knowledge of Parking would be desirable.
You will contribute towards the implementation of a working culture that is result-orientated, customer focused and an ethos of 'right first time' service delivery. Undertake all duties with minimum supervision and be responsible for continuous personal development by requesting and attending training where necessary.
You will support the resilience agenda by promoting the council's self serve agenda at every opportunity.
The London Borough of Newham is a Disability Confident employer. Candidates who declare that they have a disability in accordance with the Equality Act 2010 and meet the essential criteria as specified in the Job Profile will be guaranteed an interview.
Priority consideration on all advertised roles will be given to London Borough of Newham Redeployees.
Should you require any help or advice with your online application, please contact the Recruitment Help Desk on: 0203 373 0909.