Following a review, this exciting new role has been created to provide a high level of customer service to support Runnymede’s more vulnerable residents when applying for Council Tax Support and Housing Benefit. The post-holder will be responsible for the day to day operational management of the Housing Benefit Assessment Officers and Housing Benefits Advisers. In addition, you would be responsible for dealing with the more complicated claims in respect of Housing Benefit and Council Tax Support ensuring calculations of entitlement are correct based on the evidence provided. The successful applicant would also work with the Housing Benefit Technical Manager , partners and other staff to drive business transformation to support service improvement, challenging existing service delivery models and championing new ideas.
The post –holder will also provide a high level of customer service when dealing with enquiries from the public via telephone, face to face and e-mail.
We are looking for a flexible, well organised individual with an ability to learn complex legislation and experience of working with various IT systems. Previous knowledge of Housing Benefits is desirable but not essential. Good numerical reasoning skills, an ability to work under pressure and a willingness to collaborate with innovative working methods are all essential. The post holder would also need to be self-motivated, with good IT literacy and customer-relationship management skills. Interested?
Please apply online at www.surreyjobs.info. Full information, including the Job Description, Person Specification and other details about Runnymede Borough Council, is available in the Extra Information attachment on the website. If it is difficult for you to apply online please contact Human Resources. Email: firstname.lastname@example.org Telephone: 01932 425517
We welcome applications from all sections of the community. Please provide an email address where possible as you will be contacted by email if you are selected to attend for an interview.
Closing date: 24 September 2018