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The local government jobs site from Jobsgopublic

Senior Administration Officer SAO1

  • Employer: Hinckley & Bosworth Borough Council
  • Reference: SA01
  • Published: Fri 07/09/2018, 11:00 AM
  • Closing on: Sun 07/10/2018, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week.
  • Salary: Grade 4, £18,672 up to £21,693 per annum
  • DBS Check: No
  • Location: Leicestershire

We are looking for a committed and proactive Senior Administration Officer with proven experience in a similar role dealing with customers in a busy front line service. This is an exciting opportunity to provide an essential supportive role within the Housing Repairs Team. You will ensure accurate data collection and information is recorded at all times by monitoring and checking.

You will be a champion of the teams call quality, dealing with customer queries, escalations, complaints and analysis of customer satisfaction data and feedback.

Your activities will also include the completion of administrative tasks on a reactive nature to support the demand. In addition, you will have an understanding of vulnerabilities and be able to work sensitively and tactfully.

The role includes:

  • Senior administrative tasks to support the service
  • Diagnosing repairs over the phone, logging and authorising jobs
  • Monitoring and checking of call quality, job coding in relation to responsive repairs, void works and social services adaptations
  • Managing and updating databases, spreadsheets and records, updating the council website

If you feel you can meet this challenge, we would like to hear from you.

Downloads

  • Working for HBBC
  • Job description and person specification

How to Apply

For an informal discussion about this post, contact Lois Windsor, Finance and Performance Officer on 01455 255696. To apply online go to www.hinckley-bosworth.gov.uk or for an application pack call 01455 255679 quoting reference: SAO1. A CV will not be accepted, however supporting documents should be brought to interview. Closing date: Sunday 7 October 2018 Interview date: w/c 15 October 2018 We welcome applications from all of the community. Benefits include flexible working options, generous pension scheme and annual leave plus bank holidays.
  • Employer: Hinckley & Bosworth Borough Council
  • Reference: SA01
  • Published: Fri 07/09/2018, 11:00 AM
  • Closing on: Sun 07/10/2018, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week.
  • Salary: Grade 4, £18,672 up to £21,693 per annum
  • DBS Check: No
  • Location: Leicestershire

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