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The local government jobs site from Jobsgopublic

Contact Centre Advisor H083

  • Employer: Charnwood Borough Council
  • Reference: CBC/18/73547
  • Published: Fri 07/09/2018, 7:30 AM
  • Closing on: Fri 28/09/2018, 23:55 PM
  • Working Pattern: Part Time
  • Hours: 24 hours per week. 2 vacancies; 24 hours and 25.5 hours.
  • Salary: Grade 4 (SCP 18 - 21) £18,870 - £20,541 (pro rata)
  • DBS Check: No
  • Location: Leicestershire

Part-time Contact Centre Advisor (H083) 

Charnwood Borough Council is looking for two enthusiastic and committed part-time telephone advisors to join our Customer Services team to deal with enquiries coming into our contact centre, provide guidance and information, and process customer requests covering a variety of services on behalf of the Council and its partners. 

You will have recent experience of providing information and advice to the public in a busy customer service environment, preferably telephone based, and be capable of handling a range of situations with tact, diplomacy and empathy. 

You will have excellent listening and communication skills, the ability to converse with all types of people, a polite and courteous attitude, and a commitment to providing excellent customer care. 

You will also be able to work well under pressure with a minimum of supervision while ensuring consistency and accuracy, and be proficient in the use of software systems, with good keyboard skills. 

Experience of working in front-line council services would be an advantage but is not essential as full training will be provided. 

You will be working to a fixed working pattern but will ideally be able to offer additional hours and some flexibility to help cover holidays and sickness if need be. 

Vacancy 1 (24 hours per week)

Monday      08:30 - 17:00 (30 minute lunch)

Thursday    08:30 - 17:00 (30 minute lunch)

Friday        08:30 - 17:00 (30 minute lunch)  

Vacancy 2 (25.5 hours per week)

Monday     08:30 - 17:00 (60 minute lunch)

Tuesday    08:30 - 12:30

Thursday   08:30 - 17:00 (30 minute lunch)

Friday       10:00 - 16:00 

For further information regarding the positions and to apply please visit www.charnwood.gov.uk/jobs 

When completing your application please specify whether your preferred position is Vacancy 1 or Vacancy 2 or, alternatively, state if no preference. 

Should you have any queries, please email contactcentre.teamleaders@charnwood.gov.uk 

Closing date:           Friday, 28th September 2018 

Interviews:               1st and 2nd November 2018 

Previous applicants need not apply. No CV's and no agencies please. 

 

How to Apply

Please apply online via the link provided. Please note, we do not accept CV’s.
  • Employer: Charnwood Borough Council
  • Reference: CBC/18/73547
  • Published: Fri 07/09/2018, 7:30 AM
  • Closing on: Fri 28/09/2018, 23:55 PM
  • Working Pattern: Part Time
  • Hours: 24 hours per week. 2 vacancies; 24 hours and 25.5 hours.
  • Salary: Grade 4 (SCP 18 - 21) £18,870 - £20,541 (pro rata)
  • DBS Check: No
  • Location: Leicestershire

Vacancy Location