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This Vacancy has closed.

Contact Centre Advisor H083

  • Employer: Charnwood Borough Council
  • Reference: CBC/18/73547
  • Published: Fri 07/09/2018, 7:30 AM
  • Closing on: Fri 28/09/2018, 23:55 PM
  • Working Pattern: Part Time
  • Hours: 24 hours per week. 2 vacancies; 24 hours and 25.5 hours.
  • Salary: Grade 4 (SCP 18 - 21) £18,870 - £20,541 (pro rata)
  • DBS Check: No
  • Location: Leicestershire

Part-time Contact Centre Advisor (H083) 

Charnwood Borough Council is looking for two enthusiastic and committed part-time telephone advisors to join our Customer Services team to deal with enquiries coming into our contact centre, provide guidance and information, and process customer requests covering a variety of services on behalf of the Council and its partners. 

You will have recent experience of providing information and advice to the public in a busy customer service environment, preferably telephone based, and be capable of handling a range of situations with tact, diplomacy and empathy. 

You will have excellent listening and communication skills, the ability to converse with all types of people, a polite and courteous attitude, and a commitment to providing excellent customer care. 

You will also be able to work well under pressure with a minimum of supervision while ensuring consistency and accuracy, and be proficient in the use of software systems, with good keyboard skills. 

Experience of working in front-line council services would be an advantage but is not essential as full training will be provided. 

You will be working to a fixed working pattern but will ideally be able to offer additional hours and some flexibility to help cover holidays and sickness if need be. 

Vacancy 1 (24 hours per week)

Monday      08:30 - 17:00 (30 minute lunch)

Thursday    08:30 - 17:00 (30 minute lunch)

Friday        08:30 - 17:00 (30 minute lunch)  

Vacancy 2 (25.5 hours per week)

Monday     08:30 - 17:00 (60 minute lunch)

Tuesday    08:30 - 12:30

Thursday   08:30 - 17:00 (30 minute lunch)

Friday       10:00 - 16:00 

For further information regarding the positions and to apply please visit www.charnwood.gov.uk/jobs 

When completing your application please specify whether your preferred position is Vacancy 1 or Vacancy 2 or, alternatively, state if no preference. 

Should you have any queries, please email contactcentre.teamleaders@charnwood.gov.uk 

Closing date:           Friday, 28th September 2018 

Interviews:               1st and 2nd November 2018 

Previous applicants need not apply. No CV's and no agencies please. 

 

  • Employer: Charnwood Borough Council
  • Reference: CBC/18/73547
  • Published: Fri 07/09/2018, 7:30 AM
  • Closing on: Fri 28/09/2018, 23:55 PM
  • Working Pattern: Part Time
  • Hours: 24 hours per week. 2 vacancies; 24 hours and 25.5 hours.
  • Salary: Grade 4 (SCP 18 - 21) £18,870 - £20,541 (pro rata)
  • DBS Check: No
  • Location: Leicestershire

Vacancy Location