Payment Control Officer
S01 – S02, Salary £30,012 - £34,299 pa
Hackney is London's most diverse, dynamic neighbourhood. Reaching from the Square Mile to Queen Elizabeth Olympic Park, this is an area of rapid economic growth, particularly in technology, media, fashion and other creative industries. Hackney has more green spaces than any other inner London borough; some of the capital's finest schools; first class transport connections; excellent public services; and thriving arts, cultural and retail sectors. We seek people with ambition, creativity and commitment to ensure our economic growth provides benefits for everyone and creates opportunities to transform the lives of residents.
The assignment will be part of a team responsible for the central rent accounting function within the Income Services. You will need to have excellent IT skills – extensive experience of working in a customer focused environment, including financial and rent accounting using computerised database systems.
The focus of the role: To process direct debit mandates, to ensure monthly collection and amend direct debits in accordance with any rent changes; Reconciliation of all holding accounts including clearing of suspense accounts ensuring monies are reallocated to correct accounts; Processing of rent refund applications and close liaison with Housing Benefit; Dealing with customer enquiries relating to refunds/revised direct debit payments and rent account queries and to comply with the confidentiality and information security policies at all times.
You will have strong communication and negotiation skills and be a target driven individual with a positive attitude. You must be able to work on your own and as part of a team. You will need to use your own initiative when planning and making regular contacts with our residents via telephone and face to face.
You will also need to have a good understanding of Universal Credit and its impact for our residents and Hackney Council.
For further details on the role, please refer to the job description and person specification. It is essential that your supporting statement, address how your skills, knowledge and experience meet all aspects of the post, as indicated in the person specification.
At Hackney, we go that extra mile for our people; we offer a work environment which is stimulating, fast moving and supportive, giving you the chance to use your skills and develop new ones within a high profile organisation. If you share our values and are ready to be part of our exciting journey please visit our website www.hackney.gov.uk/
Closing date: 21st September 2018 @ (22:59hrs)
We are passionate about equal opportunities and welcome applicants with a broad diversity of talent and those who are interested in flexible working arrangements.