Centrally located in the Thames Gateway, Gravesham Borough Council provides a range of services to over 95,000 people and 3,000 businesses.
The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England.
Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.
Gravesham Borough Council is committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves.
The role- the systems support officer is a critical part of the Housing Team. The role is there to maintain system security, control of users, user log, access and permissions to Capita and Anite systems. Arrange with IT Services for Network logon prior to start date in the case of new starters. It supports colleagues and develops the system to ensure it is geared to help all users get the most out of it. Work includes daily checks, troubleshooting, software upgrades, developing processes and close liaison with IT and Capita, our system provider.
Essential qualifications/experience- Experience in system support or within an IT role is essential. Excellent IT skills, both software and hardware. Excellent communication skills. Knowledge and understanding of the various statistical and management returns. Up to date knowledge of housing management procedures and good practice. A minimum of 5 GCSEs at grade C or above, or equivalent standard of general education.
Desirable qualifications/experience- Good team player and proven ability to prioritise work and balance the needs of the Council and its customers. Project management skills. Knowledge of issues faced by the Council and its residents.
In return we offer you:
Childcare vouchers and discounts
Government-approved, tax-efficient way of paying for childcare. You can use vouchers to pay for a wide variety of childcare for children up to the age of 16. Discounts at selected retailers in the town centre and reduced membership at local Leisure Centres.
A generous holiday entitlement, plus paid bank holidays.
In-house and external training including non-qualification, Continued Personal Development (CPD), NVQ and other qualification training.
Employee Assistance Programme
The Employee Assistance Programme (EAP) is a free and confidential support service, offering you unlimited access to advice and information as well as coaching and counselling where appropriate.
Available 24 hours a day, 365 days a year, the service is there to help you manage all of life's events and support you through the challenges. Their expert advisers are there to help, whenever you need them. Support on the telephone, online and face to face.
Cycle to work
By working with us you'll typically save between 31% and 48% of the retail cost of bikes and accessories. You can find out more on the Cycle Solutions website.
A very secure pension scheme which both you and we pay into. More information can be found on the Local Government Pension Scheme website.
An on-site Occupational Health Advisor. We have an occupational health service provided by East Kent Hospitals University Foundation NHS Trust. The service is delivered by a team of health professionals who specialise in occupational medicine and deal with the relationship between your work and your health. Occupational Health also works with us to resolve any issues in the workplace and also to ensure that well-being at work is maintained.
Applicants must be able to demonstrate all essential requirements as listed in the job profile
Equal Opportunities Commitment Statement
Gravesham Borough Council is working towards equal opportunities and welcomes applications from all sections of the community.
Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.
We reserve the right to close this vacancy at any time prior to the closing date.