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Neighbourhood Officer (P01586)

  • Employer: Welwyn Hatfield Borough Council
  • Reference: HSG/18/73437
  • Published: Wed 05/09/2018, 9:49 AM
  • Closing on: Sun 30/09/2018, 23:55 PM
  • Working Pattern: Flexible Hours, Full Time
  • Hours: 37 hours per week.
  • Salary: £29,958 - £32,594 inclusive of £597 outer fringe allowance
  • DBS Check: No
  • Location: Council Offices, Campus East, Welwyn Garden City AL8 6AE

Neighbourhood Officer

37 hours per week

Job Summary

  • To manage a mixed tenure neighbourhood patch of properties and deliver an excellent housing management service.
  • To work in partnership with relevant departments and agencies to improve the neighbourhood and manage tenancies effectively.
  • To respond to enquiries raised by customers, members of the public and Councillors including complaints and reports of low level anti-social behaviour.
  • To carry out pre-tenancy work including sign-ups and manage requests for tenancy assignments, successions and mutual exchanges.
  • To take appropriate action on breach of tenancy issues through to court action, such as non-access, hoarding and property condition.
  • To deliver a programme of estate and property inspections to ensure neighbourhoods meet an expected standard.

 

Requirements

  • Experience in resolving complex housing issues and deal confidently with conflict such as complaints or anti-social behaviour
  • Experience of engaging vulnerable client groups and working professionally with colleagues and external partners to build rapport
  • Up to date knowledge of housing legislation and welfare reform
  • IT literate with the ability to keep accurate records
  • Demonstrate that you have met performance targets and service standards for your areas of responsibility
  • Excellent organisation skills and ability to prioritise workload
  • The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.

 

The Individual

  • Be educated to GCSE level Grade C, or equivalent, in English and Maths
  • Have the ability to multi-task and prioritise workload effectively showing flexibility and adaptability
  • Demonstrate the ability to be supportive and empathetic and remain calm under pressure
  • Will need to be able to carry out visits and have own reliable transport
  • Be an excellent communicator both verbally and written

For further information on the role, please see the person specification.

Closing Date: 30 September 2018.

Assessments: 4 October 2018.

Interviews: 8 October 2018.

Downloads

  • Working for Welwyn Hatfield Borough Council NEW
  • Person Specification

How to Apply

Please apply online via the link below. Please read the person specification fully before applying for this vacancy. It is essential you refer to the person specification when completing your application and provide relevant examples to demonstrate how you meet the criteria. If you do not provide examples, your application will be unsuccessful.
About Welwyn Hatfield Borough Council

  • Employer: Welwyn Hatfield Borough Council
  • Reference: HSG/18/73437
  • Published: Wed 05/09/2018, 9:49 AM
  • Closing on: Sun 30/09/2018, 23:55 PM
  • Working Pattern: Flexible Hours, Full Time
  • Hours: 37 hours per week.
  • Salary: £29,958 - £32,594 inclusive of £597 outer fringe allowance
  • DBS Check: No
  • Location: Council Offices, Campus East, Welwyn Garden City AL8 6AE

Vacancy Location