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This Vacancy has closed.

Neighbourhood Officer (P01586)

  • Employer: Welwyn Hatfield Borough Council
  • Reference: HSG/18/73437
  • Published: Wed 05/09/2018, 9:49 AM
  • Closing on: Sun 30/09/2018, 23:55 PM
  • Working Pattern: Flexible Hours, Full Time
  • Hours: 37 hours per week.
  • Salary: £29,958 - £32,594 inclusive of £597 outer fringe allowance
  • DBS Check: No
  • Location: Council Offices, Campus East, Welwyn Garden City AL8 6AE

Neighbourhood Officer

37 hours per week

Job Summary

  • To manage a mixed tenure neighbourhood patch of properties and deliver an excellent housing management service.
  • To work in partnership with relevant departments and agencies to improve the neighbourhood and manage tenancies effectively.
  • To respond to enquiries raised by customers, members of the public and Councillors including complaints and reports of low level anti-social behaviour.
  • To carry out pre-tenancy work including sign-ups and manage requests for tenancy assignments, successions and mutual exchanges.
  • To take appropriate action on breach of tenancy issues through to court action, such as non-access, hoarding and property condition.
  • To deliver a programme of estate and property inspections to ensure neighbourhoods meet an expected standard.

 

Requirements

  • Experience in resolving complex housing issues and deal confidently with conflict such as complaints or anti-social behaviour
  • Experience of engaging vulnerable client groups and working professionally with colleagues and external partners to build rapport
  • Up to date knowledge of housing legislation and welfare reform
  • IT literate with the ability to keep accurate records
  • Demonstrate that you have met performance targets and service standards for your areas of responsibility
  • Excellent organisation skills and ability to prioritise workload
  • The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.

 

The Individual

  • Be educated to GCSE level Grade C, or equivalent, in English and Maths
  • Have the ability to multi-task and prioritise workload effectively showing flexibility and adaptability
  • Demonstrate the ability to be supportive and empathetic and remain calm under pressure
  • Will need to be able to carry out visits and have own reliable transport
  • Be an excellent communicator both verbally and written

For further information on the role, please see the person specification.

Closing Date: 30 September 2018.

Assessments: 4 October 2018.

Interviews: 8 October 2018.

Downloads

  • Working for Welwyn Hatfield Borough Council NEW
  • Person Specification
  • Employer: Welwyn Hatfield Borough Council
  • Reference: HSG/18/73437
  • Published: Wed 05/09/2018, 9:49 AM
  • Closing on: Sun 30/09/2018, 23:55 PM
  • Working Pattern: Flexible Hours, Full Time
  • Hours: 37 hours per week.
  • Salary: £29,958 - £32,594 inclusive of £597 outer fringe allowance
  • DBS Check: No
  • Location: Council Offices, Campus East, Welwyn Garden City AL8 6AE

Vacancy Location