Team: Customer Services
Salary: £18, 870 to £20, 541 per annum
Hours: 37 hours per week
Location: Watling House, Dunstable
Contract type: Permanent
Closing Date: 19th September 2018
Interview Dates: Assessment Evenings Tuesday 25th, Wednesday 26th & Thursday 27th September
More abot the role:
Central Bedfordshire Council is a forward thinking, dynamic and ambitious organisation that wants to esure the area continues to be a great place to live and work. At the heart of this is Customer Service.
This department gives customers access to Council services via telephone, face-to-face and online channels. It's the window to the Council and we strive for greatness in everything we do. Whether it's a query about social care or bin collection, we expect our Customer Service Advisors to provide positive assistance in a clear, articulate, empathetic manner.
You will be required to answer incoming telephone enquiries with Service Level Agreements, resolve a range of queries, take customer payment or direct callers on to relevant departments - recording data onto our computer system as you work. The departmentis lively and busy with great peer-to-peer support. You'll gain experience in up to 12 service areas with the chance to specialise later and in return you'll be expected to help train less-experienced advisors.
A true multi-tasker, you must have excellent English language skills and considerable Customer Service experience, be it in a call centre, hospitality, retail or similar. As well as outstndin communcation skills, we require GCSEs or equivalent in Maths and English, PC skills and ap aptitude for learning bespoke data systems and applying relevant policies and legislation.
Whilst the role is based predominantly in Watling House in Dunstable, there may be a need to travel and work from our other offices in Biggleswade, Flitwick, Leighton Buzzard, Sandy & Shefford from time to time.
If you're a confident, flexible people person able to stay calm under pressure then apply today.
We'll help you learn, develop and find your own greatness as you help secure a great reputation for the Council.
Central Bedfordshire Council has its vision and values that are integral to everything we do. Our area vision is ot make Central Bedfordshire "A great place to live and work."
For an informal discussion about this position, please contact: John Lowe at firstname.lastname@example.org or on 0300 300 4324
For queries related to the rrecruitment of this vacancy, please contact: The Recruitment Team at email@example.com
Central Bedfordshire COuncil is an equal opportunities employer. We welcome enquiries from everyone and value diversity in the workplace. We are a Disability Confident employer, we are working to become a Disability Confident leader in our community.
To maintain a fair and consistent apporach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and therefore thank you for not submitting your application offline.
If you do not have a CV to hand, please look at our website for a CV template that you can use to create your CV to apply for this role http://www.centralbedfordshire.gov.uk/jobs/work-her/application.asp