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Customer Relations Officer

  • Employer: Portsmouth City Council
  • Reference: PCC/22/211887
  • Published: Fri 16/09/2022, 18:34 PM
  • Closing on: Mon 03/10/2022, 18:34 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £20,000 - £29,999
  • DBS Check: No
  • Location: Portsmouth, Hampshire

Vacancy is at Somerstown Area Housing Office, but you must be willing to work from any area office if necessary    

At Portsmouth City Council we are all about developing our staff, because we want to build a bigger and better city, but we need the best employees to do so.

With a little over 207,000 residents and 7,000 businesses throughout this city, this unitary authority’s main goal is to ensure the best care and development of all those within the city. From customer service to multi-million pound projects, our residents are at the heart of everything we do.

The housing service has 7 area housing offices across Portsmouth City and adjoining areas.  The offices are the face of the council in these areas and provide customers with a one-stop-shop offering housing services and access to a full range of other council services.

As a service we take pride in our work by valuing others, focusing on what’s important so that we make a real and positive difference.  Our values are outlined in our Ways of Working and our Guiding Principles, and if they reflect how you are and how you work, then this could be the role that meets your expectations.

What is the role?

You will be a member of a busy front-line team providing help and support to customers at the Housing Office by phone and in-person. The role includes:

·         Taking payments for all PCC departments both in person and over the phone.

·         Answering incoming calls from housing tenants and stakeholders and directing them to the appropriate teams. 

·         Helping tenants with some rent and housing management queries.? 

·         Management of an area of garages and insurance accounts in line with Local Authority Housing Policies and Processes.

Please see the full job profile attached for all information about the role.

Who is the person?

You need to:

  1. Have current customer service experience preferably through dealing with members of the public by telephone and in-person.
  2. Have good communication skills and the ability to deal with a wide variety of customers.  The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
  3. Be well organised, able to prioritise tasks and manage your own workload
  4. Able to work as part of a team to ensure a smooth delivery of the service and be flexible in being able to adapt to the needs of the team. 
  5. Be numerate and able to handle money accurately and have current cashiering experience.
  6. Have a positive attitude towards work and actively work with your colleagues to improve the service offered to customers
  7. Have experience using computers. Training will be given on the specific systems used in Housing.
  8. Have an awareness and understanding of the Data Protection Policy as you will be dealing with confidential information.
  9. Be able to work from any of the 7 area offices when required.

What you’ll get in return

As well as highly competitive pay you’ll receive all the benefits of working within a local authority organisation, which ranges from flexible working hours to a fantastic pension which allows you the opportunity to pay in more for that greater return. We wish to support all our staffs development throughout, if that’s progression planning or involvement within the on the job apprenticeship scheme we will work together to drive your career. For those with families we have child care benefits as well as discounts with local businesses.

Assessment & interview process: 11th/12/13th October 2022

How to Apply

Please apply online via the link provided.

 

Please note, we do not accept CVs submitted without a fully completed online application form.

Apply Now

  • Employer: Portsmouth City Council
  • Reference: PCC/22/211887
  • Published: Fri 16/09/2022, 18:34 PM
  • Closing on: Mon 03/10/2022, 18:34 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £20,000 - £29,999
  • DBS Check: No
  • Location: Portsmouth, Hampshire

Vacancy Location

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