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Customer Services Advisor (Part Time)

  • Employer: Tonbridge & Malling Borough Council
  • Reference: CS/22/211548
  • Published: Thu 15/09/2022, 13:36 PM
  • Closing on: Sun 02/10/2022, 23:55 PM
  • Working Pattern: Part Time
  • Hours: 17.5 hours per week, Benefits include: local government pension scheme, generous annual leave, excellent location with easy parking, ongoing training/CPD opportunities
  • Salary: £18,381 - £21,903 (£8,639 - £10,359 pro-rata)
  • DBS Check: Yes
  • Location: Opportunity for flexible/home working, Tonbridge Gateway, Tonbridge Castle, Kent

We currently have an exciting opportunity for a Customer Services Advisor to join our team based at Tonbridge Gateway, located within the grounds of the Castle.  Tonbridge Gateway offer a multi-agency service to customers of Tonbridge & Malling Borough Council, Kent County Council services, and a range of partners from the public and voluntary sectors.

Reporting to the Gateway & Customer Services Manager, you will undertake a customer facing role for enquiries related to Customer Services, Gateway, and tourist information as well as support our telephony service to residents.  

Educated to GCSE grade C standard or above in maths and English (or equivalent), you will have previous experience of providing a customer focussed, front-line, public enquiry service.  You will be proficient in the use of Microsoft Word and Excel, and demonstrate confident IT skills.

There is a lot to learn, so you must be prepared to assimilate and retain a large amount of information quickly and demonstrate a “can-do” approach to your work.  In return we will give you excellent ongoing training and support.

This is a part time role, your normal hours of work will be 17.5 hours per week Monday to Friday 3.5hrs a day 11:00 – 14:30, however our offices are open seven days a week so you will be expected to work some weekends and bank holidays on a rota basis.

For an informal discussion about this role, please contact Laura Mason on 01732 876271 (direct candidates only, strictly no agencies)

Interviews will be held w/c 10th October at Tonbridge Castle.

 

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  • Job Description
  • Person Specification

How to Apply

Please apply online. If this is not possible, please contact a member of the HR team by emailing personnel.services@tmbc.gov.uk

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  • Employer: Tonbridge & Malling Borough Council
  • Reference: CS/22/211548
  • Published: Thu 15/09/2022, 13:36 PM
  • Closing on: Sun 02/10/2022, 23:55 PM
  • Working Pattern: Part Time
  • Hours: 17.5 hours per week, Benefits include: local government pension scheme, generous annual leave, excellent location with easy parking, ongoing training/CPD opportunities
  • Salary: £18,381 - £21,903 (£8,639 - £10,359 pro-rata)
  • DBS Check: Yes
  • Location: Opportunity for flexible/home working, Tonbridge Gateway, Tonbridge Castle, Kent

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