At Portsmouth City Council we’re all about developing our staff, because we want to build a bigger and better city but we need the best employees to do so.
With a little over 207,000 residents and 7,000 businesses throughout this city, this unitary authority’s main goal is to ensure the best care and development of all those within the city. From customer service to Multi-million pound projects, our residents are at the heart of everything we do.
Portsmouth City Council’s energy services team is responsible for the delivery of capital projects related to energy efficiency and microgeneration, compliance, procurement and management of energy and fuel poverty mitigation programmes to help the city’s most vulnerable households. Within the Housing, Neighbourhoods and Buildings directorate, the team comprises energy professionals, energy officers, graduates and administrative support.
What is the Role?
Working within the energy services team; the role comprises of range of technical administrative tasks associated with the council’s utilities contracts, energy use and renewable energy generation, as well as customer service interaction with the general public. Primarily there is a Customer Service aspect to the role as the Energy Assistant must be able to confidently give advice on energy efficiency, fuel poverty schemes, minimum energy efficiency standards, grant funding and assist with queries on fuel bills. The post holder will be using phone, email and social media to respond to customer and contractor enquiries as well as complaint handling. Minute taking will also be required whilst providing support to the Energy Projects team.
Who is the Person?
The candidate should have experience and knowledge of the domestic and business energy sectors along with the passion for helping clients ranging from vulnerable domestics customers to larger corporate stakeholders. The ability to work in a customer facing role is essential; with evidence of call handling and face to face customer engagement, ideally in the provision of advice about energy.
The candidate must be keen to take ownership of a process or problem and work to a resolution. An ability to identify ways of resolving issues without regular input from others is important to the role.
The candidate must be a strong communicator; with the confidence to speak to clients and suppliers via phone or email. The ability to challenge when seeking resolutions to billing queries is an essential part of the role. The post holder must have excellent IT skills with particular competencies with standard Microsoft Office packages; and ideally with experience of using energy management software.
The candidate must be able to work both independently or as part of a team. Strong organisational skills and the ability to manage their own workload is a must. The post holder will undertake a variety of tasks as part of the role, so they must be a fast learner and unafraid of a challenge.
Experience in a similar technical administrative role
Excellent IT skills
Excellent written and spoken communication and customer service experience
Strong attention to detail
Ability to input and analyse data
Excellent organisational and prioritisation skills
Experience of working in energy and utilities
Experience with energy management software
Invoicing and payments experience
Experience in a project support role
What you’ll get in return
As well as highly competitive pay you’ll receive all the benefits of working within a local authority organisation, which ranges from flexible working hours to a fantastic pension which allows you the opportunity to pay in more for that greater return. We wish to support all our staffs development throughout, if that’s progression planning or involvement within the on the job apprenticeship scheme we will work together to drive your career. For those with families we have child care benefits as well as discounts with local businesses which can be enjoyed by all.